Rhena Leigh Ortiz
Accounting And Payroll Specialist
Mandaue City, Province Of Cebu
Summary
Dedicated Customer Service Representative with 2 years and 7 months of experience at Concentrix, delivering exceptional service and fostering positive client relationships. Responsible for managing the financial transactions, accounting tasks and records of the organization. Proven ability to handle a high volume of customer inquiries and resolve issues efficiently. Seeking to leverage strong communication and problem-solving skills in the role of Accounting focusing on accounts payable/ receivable and being a Payroll / Payments Specialist. Adept at multitasking and maintaining accuracy in fast-paced environments. Eager to contribute to the financial team with a detail-oriented approach and a commitment to precision. Known for collaborating effectively with cross-functional teams to achieve departmental goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Concentrix
10.2021 - Current
In my role at Intuit, I handle a broad range of tasks related to QuickBooks Online, focusing on enhancing customer satisfaction and resolving issues efficiently. My responsibilities include:
- Accounting & Bookkeeping: Assisting customers with general accounting queries, bookkeeping tasks, and ensuring proper financial record-keeping.
- Reporting & Payroll: Helping clients with financial reporting, payroll processing, and addressing any related issues.
- Tax Filings & Payments: Guiding customers through tax filings and payments, ensuring compliance with relevant regulations.
- Product Support: Addressing product-related questions, collecting feedback, resolving complaints, and pitching sales to improve feature functionality based on customer needs.
- Live Support: Responding to live chat and manage 20-25 calls per shift, providing immediate assistance to resolve customer queries.
- Cash Handling: Managing cash and deposits following proper accounting procedures and maintaining detailed case documentation.
- Peer Mentor and Subject Matter Expert
Through these tasks, I aim to elevate customer satisfaction by providing prompt and effective support.
Education
Bachelor of Science - Psychology
University of Cebu- Banilad
Cebu City 04.2001 -
High School Diploma -
Basic Education For Christian Community Academy
Labogon Mandaue City 04.2001 -
Skills
Excellent Customer Service
Timeline
Customer Service Representative
Concentrix
10.2021 - Current
Bachelor of Science - Psychology
University of Cebu- Banilad
04.2001 -
High School Diploma -
Basic Education For Christian Community Academy
04.2001 -
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