Rhena Leigh Ortiz
Accounting And Payroll Specialist
Mandaue City, Province Of Cebu
Summary
Dedicated Customer Service Representative with 2 years and 7 months of experience at Concentrix, delivering exceptional service and fostering positive client relationships. Responsible for managing the financial transactions, accounting tasks and records of the organization. Proven ability to handle a high volume of customer inquiries and resolve issues efficiently. Seeking to leverage strong communication and problem-solving skills in the role of Accounting focusing on accounts payable/ receivable and being a Payroll / Payments Specialist. Adept at multitasking and maintaining accuracy in fast-paced environments. Eager to contribute to the financial team with a detail-oriented approach and a commitment to precision. Known for collaborating effectively with cross-functional teams to achieve departmental goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Concentrix
10.2021 - Current
In my role at Intuit, I handle a broad range of tasks related to QuickBooks Online, focusing on enhancing customer satisfaction and resolving issues efficiently. My responsibilities include:
- Accounting & Bookkeeping: Assisting customers with general accounting queries, bookkeeping tasks, and ensuring proper financial record-keeping.
- Reporting & Payroll: Helping clients with financial reporting, payroll processing, and addressing any related issues.
- Tax Filings & Payments: Guiding customers through tax filings and payments, ensuring compliance with relevant regulations.
- Product Support: Addressing product-related questions, collecting feedback, resolving complaints, and pitching sales to improve feature functionality based on customer needs.
- Live Support: Responding to live chat and manage 20-25 calls per shift, providing immediate assistance to resolve customer queries.
- Cash Handling: Managing cash and deposits following proper accounting procedures and maintaining detailed case documentation.
- Peer Mentor and Subject Matter Expert
Through these tasks, I aim to elevate customer satisfaction by providing prompt and effective support.
Education
Bachelor of Science - Psychology
University of Cebu- Banilad
Cebu City 04.2001 -
High School Diploma -
Basic Education For Christian Community Academy
Labogon Mandaue City 04.2001 -
Skills
Excellent Customer Service
Intuit Quickbooks Specialist
Product Knowledge
Account Reconciliation Specialist
Payroll and Payments Support
Bookkeeping
AR and AP Management
US Tax Specialist
Analytical Thinking Skills
Creative Problem Solving
Timeline
Customer Service Representative
Concentrix
10.2021 - Current
Bachelor of Science - Psychology
University of Cebu- Banilad
04.2001 -
High School Diploma -
Basic Education For Christian Community Academy
04.2001 -