RENEELYN GELACIO
Tanza, Cavite City
Summary
Experienced Customer Specialist with a demonstrated history of working in the hospitality industry and e-commerce. Strong support professional skilled in Microsoft Word, Hospitality Industry, Contact Centers, Airline Reservations, and Microsoft Excel .
Overview
16
16
years of professional experience
Work History
Operations Duty Manager / Team Lead
TAConnections
04.2012 - Current
- Managing a micro team in the operations
- Take inbound and outbound calls from the customers
- Assist clients via online chats with their urgent requests
- Sending weekly performance report to the management
- Rebooked customers for flights and contact partner hotels for any same day hotel relocation
Senior Analyst
Expedia.com
08.2008 - 04.2012
- Handled high-volume telephone calls to address and resolve customer queries.
- Supervised and trained staff to deliver excellent customer service.
- Maintained excellent customer service by proactively answering virtual questions.
Education
Bachelor of Arts - Elementary Education
Pamantasan ng Lungsod ng Pasig
2007
Skills
- Administrative support
- High-volume data entry
- Resolving discrepancies
- Administrative operations
- Scheduling and diary management
- Human resources best practices
- Resource management
- Meeting bookings
- Labour relations
- Data entry documentation
- Deadline-orientated
Timeline
Operations Duty Manager / Team Lead
TAConnections
04.2012 - Current
Senior Analyst
Expedia.com
08.2008 - 04.2012
Bachelor of Arts - Elementary Education
Pamantasan ng Lungsod ng Pasig
Similar Profiles
REI CHARMAINE MAURICIOREI CHARMAINE MAURICIO
Talent Acquisition Officer at Worldwide Resource SolutionsTalent Acquisition Officer at Worldwide Resource Solutions
CANDIES DALE CAYOCYOCCANDIES DALE CAYOCYOC
Insurance Specialist - InsurAssists at REMOTE RAVENInsurance Specialist - InsurAssists at REMOTE RAVEN
LAURA ASTROLABIOLAURA ASTROLABIO
Quality Analyst - Unified Escalations - Strategic Response Team at Cognizant PhilippinesQuality Analyst - Unified Escalations - Strategic Response Team at Cognizant Philippines