RHEGIE ALEGRIA HERNANDEZ

• Collaborated with team members to develop best practices for consistent customer service delivery.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Responded to customer requests for products, services, and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Assist the diner when it comes to their food order
• Call the restaurant to place the diner order
• Make sure that all the order of the diner are properly relay to the restaurant
• Help the diner in case that there are some modifications in their order
• Make sure to place the order to the restaurant as soon as we receive the order from the diner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

• Monitor the production equipment and ensure that all machines are working properly to avoid production delay
• Computes and makes adjustment to the baking schedule as needed
• Gives feedback and provides status to the Line Manufacturing Head on matters regarding manufacturing operations
• Supervise 100 production worker to ensure that the baking schedule is implemented properly
• Provides update on assigned projects and suggest improvements of work flow processes
• Arrange appointments and assists equipment suppliers and contractors
• Attends meeting to foreign technician/consultants related to manufacturing operation
• Assists on sourcing out of products or machine related to production improvement.
• Improved office efficiency with proactive management of daily schedules, appointments, and meeting logistics.
• Served as a liaison between executives and employees, addressing inquiries or concerns in a timely manner to promote open communication channels.
• Maintained inventory control of office supplies through diligent monitoring of stock levels and reordering when necessary to avoid shortages or delays in availability.
• Negotiated vendor contracts to secure the best pricing on office supplies and services.

• Receive and make an inventory of all Raw Materials needed by the assigned area
• Inspect the Raw Materials before endorsing to production to ensure that all the materials are correct and no mix match or foreign materials
• Request Raw Materials that the production needed.
• Managed inventory levels effectively, ordering necessary supplies as needed and preventing stockouts or overstock situations.
• Increased overall output by effectively managing resources and prioritizing tasks according to deadlines.
• Developed strong communication channels with team members, fostering a collaborative work environment that resulted in improved processes.
• Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
• Demonstrated flexibility in adapting to changing priorities while maintaining focus on meeting production targets and deadlines.
• Handled raw materials efficiently, minimizing waste during the production process.

• Attends to telephone, intercom, radio calls, e-mails, filing and photocopying of documents
• Arranges appointments and assists suppliers and contractors
• Drafts and issues memos as per directive of the Manager and Top Management
• Streamlined communication for better efficiency between executive and team members by acting as a liaison.
• Enhanced executive''s productivity by managing schedules, organizing meetings, and overseeing correspondence.
• Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.

• Print and attached barcode to the product
• Make a final visual inspection to ensure that all parts of the product are properly attached and has no foreign materials.
• Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Greeted customers entering store and responded promptly to customer needs.
• Maintain clean and tidy checkout areas
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information.

• Enhanced customer satisfaction by providing efficient and friendly service.
• Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
• Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.
• Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
• Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
• Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
• Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
• Maintained a clean and organized work environment for improved customer experiences.
• Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
• Prepared food items accurately and quickly, adhering to strict food safety guidelines.
• Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
• Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
• Provided exceptional customer service, resulting in increased repeat business and positive reviews.
• Cooked, prepared and bagged food for customers.
• Kept all prep areas clean by sweeping, mopping and washing down counters.

• Developed a strong sense of teamwork among crew members through regular communication and team building activities.
• Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
• Handled employee scheduling, balancing workload while accommodating individual preferences and availability.
• Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
• Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
• Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
• Organized regular team meetings to discuss progress, address concerns, and ensure that all crew members were aligned with project goals.
• Monitored team members to verify work quality and address concerns.
• Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
• Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
• Developed and implemented process improvements to increase productivity.
• Analyzed customer feedback to identify areas for improvement in service delivery.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Status: Graduated