Rhee Beronio
Guindulman
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
12
12
years of professional experience
Work History
Receptionist
Island City Mall
Tagbilaran, Bohol, Philippines
03.2014 - 12.2025
- Managed customer inquiries and resolved issues, enhancing overall satisfaction levels.
- Developed and maintained comprehensive knowledge of products to provide accurate information.
- Trained new team members on service protocols and company policies, fostering consistency in performance.
- Analyzed feedback data to identify trends and implement process improvements for customer engagement.
- Collaborated with management to develop strategies for resolving complex customer complaints effectively.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by providing timely and accurate product information.
- Greeted customers warmly upon entry, setting a positive tone for their shopping experience from the start of their visit.
- Utilized upselling techniques to promote additional products or services, increasing average transaction value.
- Fulfilled customers' special requests for merchandise and delivery times.
Education
Bachelor of Science - Entrepreneurship
Tagbilaran City College
Sattelite Road, Dampas District Tagbilaran City Bo06-2023
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
Timeline
Receptionist
Island City Mall
03.2014 - 12.2025
Bachelor of Science - Entrepreneurship
Tagbilaran City College