Rhedelma Bello

Greeting visitors

Answering phone calls

Managing emails

Scheduling appointments

Providing information

Typing and formatting

Proofreading and distributing materials

Note-taking

Managing records

Ordering and tracking inventory

Sending and receiving email

• Greeting incoming patients, visitors, and healthcare professionals.
• Checking in patients, updating patient records, and scheduling appointments.
• Answering incoming phone calls and providing information about the hospital’s services, doctors, and visiting hours.
• Directing patients to the appropriate locations.
• Handling administrative tasks such as scheduling appointments, verifying insurance information, and collecting co-pays

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.