Summary

Overview

Work History

Education

Skills

Timeline

Rheasel Mae Castro

Virtual Assistant

Cebu

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7

7

years of professional experience

4

4

years of post-secondary education

Work History

Virtual Assistant

EBay

Cebu

01.2023 - Current

Enhanced client satisfaction by efficiently managing and organizing product listings and tracking numbers.
Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.

ESL Teacher

Nativecamp

Cebu

03.2019 - Current

Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.

Customer Support Specialist

Convergys/Concentrix

Cebu

06.2017 - 12.2018

Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
Implemented feedback from management to continually improve performance metrics within the chat support team.
Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
Collaborated closely with other departments to address cross-functional concerns efficiently.
Streamlined chat support processes for increased efficiency and reduced response time.
Delivered exceptional service quality with empathetic and attentive communication skills.

Education

Bachelor of Arts - Tourism And Travel Management

Cebu Normal University, Cebu

06.2013 - 03.2017

Dean's List, [1st and 2nd Semester, 1st year to 2nd year]

Skills

Calendar Management

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Timeline

Virtual Assistant - EBay

01.2023 - Current

ESL Teacher - Nativecamp

03.2019 - Current

Customer Support Specialist - Convergys/Concentrix

06.2017 - 12.2018

Cebu Normal University - Bachelor of Arts, Tourism And Travel Management

06.2013 - 03.2017