Rheasel Mae Castro
Virtual Assistant
Cebu
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Virtual Assistant
EBay
Cebu
01.2023 - Current
- Enhanced client satisfaction by efficiently managing and organizing product listings and tracking numbers.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
ESL Teacher
Nativecamp
Cebu
03.2019 - Current
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
Customer Support Specialist
Convergys/Concentrix
Cebu
06.2017 - 12.2018
- Resolved complex technical issues for customers, demonstrating patience, persistence, and expertise in troubleshooting techniques.
- Implemented feedback from management to continually improve performance metrics within the chat support team.
- Assisted customers in navigating company website features, resulting in improved user experience and customer retention rates.
- Managed high-volume chat inquiries, maintaining professionalism under pressure and prioritizing tasks effectively.
- Collaborated closely with other departments to address cross-functional concerns efficiently.
- Streamlined chat support processes for increased efficiency and reduced response time.
- Delivered exceptional service quality with empathetic and attentive communication skills.
Education
Bachelor of Arts - Tourism And Travel Management
06.2013 - 03.2017
- Dean's List, [1st and 2nd Semester, 1st year to 2nd year]
Skills
Calendar Management
Expense Tracking
File Organization
Spreadsheet tracking
Inventory Management
Records Management
Continuous Improvement
Multitasking and Time Management
Billing and coding
Patience and Tolerance
Complaint Handling
Writing skills
Timeline
Virtual Assistant - EBay
01.2023 - Current
ESL Teacher - Nativecamp
03.2019 - Current
Customer Support Specialist - Convergys/Concentrix
06.2017 - 12.2018
Cebu Normal University - Bachelor of Arts, Tourism And Travel Management
06.2013 - 03.2017