Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Rhea Nicole Bazar

Rhea Nicole Bazar

Naga, Province Of Camarines Sur

Summary

Dedicated and compassionate Healthcare Customer Service Representative with proven expertise in delivering exceptional patient support and administrative assistance in fast-paced medical environments. Skilled in managing patient inquiries, scheduling appointments, verifying insurance coverage, and resolving billing concerns with accuracy and efficiency. Adept at communicating complex healthcare information in clear, empathetic language while maintaining strict compliance with HIPAA and organizational policies. Recognized for professionalism, patience, and problem-solving abilities when assisting patients under stress, ensuring a positive and reassuring experience. Strong attention to detail in maintaining accurate records and coordinating seamlessly with medical staff. to streamline operations. Committed to enhancing patient satisfaction and serving as a trusted liaison between patients, providers, and insurance companies

Overview

3
3
years of professional experience

Work History

Healthcare Customer Service Representative

Concentrix
10.2022 - Current
  • Resolved customer inquiries regarding healthcare services, ensuring accurate information delivery and satisfaction.
  • Assisted patients in navigating insurance benefits and claims processes to improve service efficiency.
  • Documented interactions in CRM system to maintain accurate records and enhance follow-up procedures.
  • Collaborated with healthcare providers to address patient concerns, improving service response time.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.

Education

Bachelor of Science - Hospitality And Tourism Management

Camarines Sur Polytechnic Colleges
Nabua, Province Of Camarines Sur, Philippines
07-2022

Skills

  • HIPAA compliance
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Claims processing
  • Data entry proficiency
  • Follow-up skills
  • Medical billing
  • Policy adherence
  • Record maintenance
  • Empathy and patience
  • Multitasking and organization

Languages

English
Advanced (C1)

Timeline

Healthcare Customer Service Representative

Concentrix
10.2022 - Current

Bachelor of Science - Hospitality And Tourism Management

Camarines Sur Polytechnic Colleges
Rhea Nicole Bazar