

Dedicated and compassionate Healthcare Customer Service Representative with proven expertise in delivering exceptional patient support and administrative assistance in fast-paced medical environments. Skilled in managing patient inquiries, scheduling appointments, verifying insurance coverage, and resolving billing concerns with accuracy and efficiency. Adept at communicating complex healthcare information in clear, empathetic language while maintaining strict compliance with HIPAA and organizational policies. Recognized for professionalism, patience, and problem-solving abilities when assisting patients under stress, ensuring a positive and reassuring experience. Strong attention to detail in maintaining accurate records and coordinating seamlessly with medical staff. to streamline operations. Committed to enhancing patient satisfaction and serving as a trusted liaison between patients, providers, and insurance companies