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Rhea Melissa Arinsol
Relationship Manager
Las Pinas
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Business Manager
Unionbank of the Philippines
Las Pinas, Metro Manila, Philippines
01.2012 - Current
- Meet sales targets and contribute to bank’s overall growth and profitability. Networking and prospecting to acquire new clients and expand bank’s customer base. Achieved 200% CASA increment in 2 years.
- Build and maintain relationships with clients/customers. Increase portfolio of branch to achieve 100% Sales goal.
- Understand clients’ financial needs and goals and offer solutions to achieve customer needs.
- Offer financial advice and recommend appropriate banking products and services.
- Assist clients with account openings, loans, investments, and other financial transactions.
- Provide personalized customer service and address any concerns or inquiries.
- Collaborate with internal teams to ensure smooth operations. Monitor clients’ accounts and proactively identify opportunities for upselling or cross-selling.
- Keep abreast of industry trends, regulations, and market conditions to better serve clients.
- Meet sales targets and contribute to bank’s overall growth and profitability. Networking and prospecting to acquire new clients and expand bank’s customer base.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Communicated with customers and vendors positively with particular attention to problem resolution
Cord Blood Banking Consultant
Cordlife Medical Phils Inc
07.2010 - 12.2011
- Directly responsible for all Cordlife inquiries and post sales activities
- Assist in customer support
- Get leads from Ob Gyne doctors for possible CordLife clients
- Responsible for converting leads to actual clients of Cordlife
- Maintains and subsequently increase closure rates of assigned leads
- Document the agreement between Client and Cordlife
- Responsible for client management and ethical education of CordLife's services (Cord blood banking)
- Present the features and benefits of storing stem cells from cord blood
- Create the need for the service
- Update client status on CRM (Customer Relationship Management) electronic data base
- Represents CordLife in promoting its cord blood banking services to clients and official events
- Present importance and benefits of cord blood banking to pregnant clients
- Brief Doctors on Cord blood collection.
Key Accounts Manager
Brandlines Enterprise
07.2010 - 09.2010
- Manage Key Accounts: SSM, SVI, Shopwise/Rustans and Secondary Accounts: 7-11, Eunilane and Parco branches
- Responsible for booking of orders and implementation of promos per account for Nivea and Scotch Brite products
- This is in coordination with the Managers of the Principals
- Coordinate with merchandisers for proper display and planogram implementation; inventory management included
- Negotiate with Buyers for additional facings of products, inclusion of new SKUs
- Collection of account receivables for secondary accounts
- Tracking of deliveries especially for SSM and SVI accounts.
Medical Representative
Servier Phils Inc
10.2002 - 12.2007
- Promote Servier pharmaceutical products through medical doctor sales calls
- Each call includes product detailing and building close professional relationship
- Conduct product presentations and focused group discussions with medical doctors
- Conduct business reviews (Sales and Investment Review)
- Implement company initiated activities
- Plan/initiate promotional activities in assigned area
- Facilitate ECG/BP screenings, FBS screenings to patients.
Sales representative
Zuellig Pharma Corp
04.2000 - 12.2001
- Assigned to PD 18, consumer division
- Booking and collection of Glaxo milk products, Sanofi (Lactacyd) and Nizoral shampoo
- Handle consumer accounts in Negros, including Robinson's, Gaisano and Lopue's chain of stores (2000)
- Handle Key accounts in Manila, Ever Gotesco chain of stores and Binondo area (2001)
- Ensure availability of stocks in assigned area and hitting of sales target
- Coordinate with merchandisers regarding display and inventory of stocks
- Implement in-store promotions.
Education
Bachelor of Arts - Psychology and Management
University of The Philippines - Iloilo
Iloilo 04.1999 - 05.1999
Skills
Relationship Building
Negotiation
Cross selling
Corporate and Retail Banking
Account Management
Marketing Strategies
Customer Service Management
Relationship Building
Decision-Making
Accomplishments
- Opened Unionbank Alabang Country club branch in 2015 and generated 300M CASA in 2 years.
- Promoted as Manager in the year 2017
- Raised Portfolio of UB Las Pinas branch from 500M CASA to 1B in 2 yrs
- Promoted as Senior Manager in 2020
- Awarded as Top 9 Relationship Manager in Maximus Awards June 2022
- Consistent achiever in CASA sales drives
- Club Elite awardee (Bancassurance) 2021 and 2022
Certification
Certified UITF Sales Person
Interests
Essential Oils
Teacups collections
Timeline
Certified UITF Sales Person
10-2023
Insurance Commission License
10-2017
Business Manager
Unionbank of the Philippines
01.2012 - Current
Cord Blood Banking Consultant
Cordlife Medical Phils Inc
07.2010 - 12.2011
Key Accounts Manager
Brandlines Enterprise
07.2010 - 09.2010
Medical Representative
Servier Phils Inc
10.2002 - 12.2007
Sales representative
Zuellig Pharma Corp
04.2000 - 12.2001
Bachelor of Arts - Psychology and Management
University of The Philippines - Iloilo
04.1999 - 05.1999