Rhea Mae Rios
Iloilo City,Philippines
Summary
Dynamic and versatile professional with extensive experience as a Singer-Acoustic Performer and Customer/Client Engagement Specialist. Demonstrates exceptional customer relationship management and operational improvement skills, honed through multiple roles in Customer Service Industry. Adept at engaging audiences, developing marketing strategies, and negotiating contracts. Strong problem-solving abilities, effective communication, and strategic thinking drive success in diverse environments. Driven self-starter dedicated to mastering new competencies, taking initiative on added responsibilities, and fostering long-term professional growth.
Overview
7
7
years of professional experience
Work History
Professional Singer | Acoustic Performer
Various Venues
01.2023 - Current
- Performed at over 100 live venues (restaurants, bars, corporate events, private spaces/functions, festivals), captivating audiences with diverse musical genres and styles.
- Analysed audience engagement and feedback, adapting performances to meet evolving tastes and expectations.
- Developed marketing materials, such as posters and flyers, to effectively advertise performances and events.
- Managed social media platforms, engaging with fans and promoting upcoming gigs for increased attendance.
- Negotiated contracts with venues and event organisers, securing profitable engagements for performances.
Senior Frontline Support
XtendOps PH
07.2020 - 09.2022
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Enhanced working relationships by participating in team-building activities.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Collaborated with team members to achieve target results.
Customer Support Specialist
Startek Philippines
06.2019 - 06.2020
- Maximised customer satisfaction by resolving service issues promptly.
- Demonstrated empathy and patience in all customer interactions, building trust and resolving concerns effectively.
- Managed a high volume of customer interactions, maintaining professionalism and courtesy in all communications.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
Education
Certificate of Higher Education - Culinary Arts
Institute of CulinaryArtsandHospitalityManagement
Iloilo City2018
Bachelor of Science - Mechanical Engineering
Capiz State University
Roxas City2015
Skills
- Customer relationship management
- Operational improvement
- Creativity
- Adaptability and Flexibility
- Self-discipline
- Problem solving
- Customer Service
- Time-management
- Effective communication
- Product knowledge
- Attention to Detail
- Computer literacy
- Interpersonal skills
- Strategic thinking
- Networking skills
- Stage presence
- Marketing development
- Audience engagement
Timeline
Professional Singer | Acoustic Performer
Various Venues
01.2023 - Current
Senior Frontline Support
XtendOps PH
07.2020 - 09.2022
Customer Support Specialist
Startek Philippines
06.2019 - 06.2020
Certificate of Higher Education - Culinary Arts
Institute of CulinaryArtsandHospitalityManagement
Bachelor of Science - Mechanical Engineering
Capiz State University