Document Analyst
Innodata Knowledge Services
11.2020 - 02.2025
Rhea Mae Abellanosa
Document Analyst
Cebu,Carmen
Timeline
Appointment Setter & Chat Support
Onset23 Data Solutions
12.2018 - 04.2019
Customer Service Representative
Wipro Inc.
08.2016 - 12.2016
Bachelor of Science - Information Technology
University of Cebu
06.2009 - 04.2015
Work History
Document Analyst
Innodata Knowledge Services
11.2020 - 02.2025
- Encode, verify, modify, and validate source materials according to job standards.
- Proofread encoded files to ensure process accuracy and detect errors.
- Monitor job progress to meet customer accuracy and delivery schedules.
- Ensure compliance with company policies, including information security and quality control.
- Organize and prioritize tasks to meet deadlines efficiently.
Appointment Setter & Chat Support
Onset23 Data Solutions
12.2018 - 04.2019
- Managed online customer inquiries and provided real-time chat support.
- Assisted clients in scheduling and confirming appointments.
- Maintained accurate records of customer interactions and follow-ups.
- Ensured excellent customer experience through clear and professional communication.
Customer Service Representative
Wipro Inc.
08.2016 - 12.2016
- Assisted customers with inquiries regarding product shipments.
- Provided accurate tracking information and resolved shipping-related concerns.
- Delivered prompt and professional service to ensure customer satisfaction.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Education
Bachelor of Science - Information Technology
University of Cebu
Cebu City 06.2009 - 04.2015
Skills
- Strong attention to detail and problem-solving skills
- Excellent communication and customer service skills
- Experience with document validation, proofreading, and appointment setting
- Ability to handle high-volume customer interactions and chat support
- Proficient in Microsoft Office and CRM tools
Summary
Detail-oriented professional with experience in customer service, document analysis, and chat support. Skilled in data validation, appointment setting, and customer engagement. Seeking a BPO role where I can leverage my analytical skills, communication abilities, and problem-solving expertise to enhance customer satisfaction and operational efficiency.
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursPersonal development programsWork from home optionSimilar Profiles
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