RHEALYN ARZADON

• Created and maintained spreadsheets using Excel.
• Scanned documentation and entered data into databases to maintain accurate records.
• Practiced data integrity to adhere to security policies and guidelines.
• Gathered and reviewed information to gauge accuracy and clarity.
• Archived old and outdated records to keep content fresh and updated.
• Compared source documents to verify the accuracy of data.
• Examined data to detect and rectify deficiencies or errors.
• Performed regular backup operations to save data and prevent loss.
• Researched and requested further information to complete missing documents.
• Demonstrated confidentiality in handling information to comply with privacy laws.

• Handled Customer Inquiries:

Managed inbound and outbound calls from customers regarding billing inquiries, sales orders, and technical support issues.
Provided prompt and accurate information to customers to resolve queries and ensure satisfaction.

• Billing Management:

Processed customer transactions including payments, refunds, and adjustments.
Ensured billing accuracy and addressed customer concerns related to invoices and account statements.

• Sales Support:

Assisted customers with placing orders, upselling products or services, and providing information about promotions.
Collaborated with sales teams to meet customer needs and achieve sales targets.

• Technical Support:

Diagnosed and resolved technical issues related to products or services.
Guided customers through troubleshooting steps and escalated complex issues to the appropriate technical teams.

• Customer Relationship Management:

Built rapport with customers by delivering personalized service and addressing individual needs.
Handled complaints and concerns professionally, aiming for first-call resolution whenever possible.

• Documentation and Reporting:

Maintained accurate records of customer interactions and transactions using CRM software.
Compiled reports on