Summary
Overview
Work History
Education
Skills
Timeline
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Rhea Joy Franco

Rhea Joy Franco

Malay,SOUTH COTABATO

Summary

Accomplished Supervisor with a proven track record in team building and employee training, demonstrated through the successful recruitment and development of a high-performing team at KCC. Skilled in planning and communication, effectively managed daily manufacturing tasks to meet project deadlines. Experienced Customer Service Representative at Alorica, adept at providing accurate information and ensuring customer satisfaction. Strong background in addressing customer enquiries efficiently, enhancing overall service experience. Career goal includes leveraging expertise in team leadership and customer service to drive organisational success.

Overview

2
2
years of professional experience

Work History

Supervisor

KCC
KORONADAL CITY, SOUTH COTABATO
01.2025 - 07.2025
  • Assisted in the recruitment and training of new staff members, building a strong, efficient team.
  • Planned and communicated daily manufacturing tasks and targets.
  • Supervised team of 15, delegating tasks and monitoring performance to meet project deadlines.
  • Coordinated training and mentoring for team members, maintaining skilled and well-performing group.

Customer Service Representative

Alorica
09.2023 - 07.2024
  • Provides a hassle-free experience.
  • Provides accurate information.
  • Provides satisfaction to members.
  • Addressed customer service enquires quickly and accurately.
  • Assisted customers with product-related questions, feedback and complaints.

Education

Bachelor of Science - TOURISM MANAGEMENT

STI COLLEGE KORONADAL
Koronadal, SCO
2023

Skills

  • Team building
  • Employee training
  • Customer service

Timeline

Supervisor

KCC
01.2025 - 07.2025

Customer Service Representative

Alorica
09.2023 - 07.2024

Bachelor of Science - TOURISM MANAGEMENT

STI COLLEGE KORONADAL
Rhea Joy Franco