Summary
Overview
Work History
Education
Skills
Trainings and Seminars Attended
References
Personal Information
Languages
Timeline
CustomerServiceRepresentative
Rhea Carla Abay-abay

Rhea Carla Abay-abay

Lilo-an

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Cognizant Technology Solutions Inc.
06.2018 - 05.2024
  • Worked as customer service representative for chat and call supporting Payless Shoesource and Papa John's Pizza Inc.

Technical Support Representative

Convergys Phils. Services Corp.
09.2012 - 03.2014
  • Worked as technical support representative for chat and call supporting MS Office and Windows applications. Specializes in accessibility support.

Technical Support Representative

Sykes Asia Inc.
06.2011 - 09.2012

Worked as technical support representative supporting High Speed Internet (AT&T Uverse) connection

Technical Support Representative

TeleTech Cebu
09.2010 - 02.2011

Worked as technical support representative supporting HP Printer

Production Technician

Cebu Mitsumi Inc.
04.2006 - 09.2010
  • Assigned as Production Technician at Optical Pick-up Unit Division
  • Transferred to Camera Module Division assigned in DCC and Focus machine set-up, correlation and troubleshooting

Education

Diploma in - Professional Education

Cebu Technological University - Main Campus
M.J. Cuenco Ave, Cor R. Palma Street, Cebu City
09-2013

Bachelor of Science - Industrial Engineering

Cebu Technological University - Main Campus
M.J. Cuenco Ave, Cor R. Palma Street, Cebu City
03-2011

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Trainings and Seminars Attended

  • Production Training 05/13/2006

     Cebu Mitsumi Inc.

  • Soldering Technology 05/19/2006 to 05/24/2006

     Cebu Mitsumi Inc.

  • Surface Mount Technology 05/25/2006 to 05/26/2006

     Cebu Mitsumi Inc.

  • Safety Training 05/27/2006

     Cebu Mitsumi Inc.

  • AutoCAD 2015 02/22/2015

     MicroCADD SM City Cebu

  • Autodesk Revit MEP 06/13/2015

     MicroCADD Makati

  • Autodesk Navisworks 06/28/2015

     MicroCADD Cubao

  • Autodesk Revit Architecture 07/26/2015

    MicroCADD Makati

  • Autodesk Revit Structure 07/28/2015

     MicroCADD SM North

  • Quantity Estimate 08/09/2015 to 10/04/2015

     MicroCADD Cubao

  • Building Information Modelling 09/15/2015

     MicroCADD Cubao

  • Barista National Competency II 02/18/2016 to 03/11/2016

     Carenet Healthcare Institute

  • Food & Beverage Services NC II 04/11/2016 to 04/22/2016

     CATFABS

References

  • Vincent Landero, Cebu Mitsumi Inc., Section Supervisor
  • Harold Ponce, TeleTech Cebu, Team Leader
  • Beatrice Teves, Sykes Asia Inc., Team Leader
  • Spike Dotillos, Convergys, Team Leader
  • Jed Anthony Panugan, Cognizant, Team Leader

Personal Information

  • Age: 37
  • Height: 5'0"
  • Weight: 180 lbs
  • Date of Birth: 09/29/87
  • Gender: Female
  • Religion: Christian

Languages

English
Upper intermediate (B2)

Timeline

Customer Service Representative

Cognizant Technology Solutions Inc.
06.2018 - 05.2024

Technical Support Representative

Convergys Phils. Services Corp.
09.2012 - 03.2014

Technical Support Representative

Sykes Asia Inc.
06.2011 - 09.2012

Technical Support Representative

TeleTech Cebu
09.2010 - 02.2011

Production Technician

Cebu Mitsumi Inc.
04.2006 - 09.2010

Diploma in - Professional Education

Cebu Technological University - Main Campus

Bachelor of Science - Industrial Engineering

Cebu Technological University - Main Campus
Rhea Carla Abay-abay