Rhea Torculas
Ormoc City
Summary
School Liaison Officer versed in transfers, transitions between environments and district guidelines. Passionate about giving every student the best chance at a good education. Highly organized, efficient and communicative with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Liaison Officer
Chef's Ville Institute Of Technological Arts, Inc.
Ormoc City, Province Of Leyte
01.2021 - Current
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakehorlders
- Served as a key point of contact for cross-functional teams during complex projects or initiatives.
- Prepared and delivered presentations and reports on liaison activities for internal and external stakeholders.
- Managed conflict resolution, ensuring positive outcomes for all parties involved in disputes or disagreements.
- Assessed risks associated with proposed projects or initiatives, offering informed recommendations for mitigation strategies.
- Assisted in resolving conflicts between parties, providing mediation and negotiation tactics.
SCANNING CLERK
New Found Land Manpower Services for Philippine National Bank
Ormoc City
06.2021 - 09.2021
- Scanning of Customer Information Forms, Signature Cards, Application Information Forms, ID's and other confidential documents
- Filing of documents
- Exceeded daily scan quotas while maintaining a high level of accuracy, contributing to overall department success.
- Ensured compliance with privacy regulations by maintaining strict confidentiality regarding sensitive client information.
- Supported department goals with consistent adherence to established quality control standards and procedures.
- Documented finished work to keep supervisors informed of production activities.
Warehouse Administrative Assistant
MAC Builders
Ormoc City
08.2019 - 03.2021
- Assist daily warehouse issuances thru SAP system and Acumatica (MRP) program
- Assists warehouse inventories
- Makes daily reports specifically diesel monitoring
- Request purchases for warehouse stocking
- Follows-up and monitors requests
- Managed vendor relationships, negotiating favorable terms that contributed to overall supply chain efficiency.
- Reduced order processing time for increased customer satisfaction by accurately preparing shipping documentation and labels.
- Maintained an up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement within the organization.
- Streamlined warehouse operations by implementing efficient administrative processes and procedures.
- Enhanced inventory accuracy by diligently maintaining and updating records of all received and shipped goods.
- Conducted regular audits of physical inventory against system records, identifying inconsistencies and taking corrective action as needed for accurate stock levels.
- Collaborated with cross-functional teams to resolve discrepancies in shipments or inventory records, fostering strong relationships among departments.
- Assisted coworkers and staff members with special tasks on daily basis.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
MOTORPOOL ADMINISTRATIVE ASSISTANT
MAC Builders
Ormoc City
09.2016 - 08.2019
- Prepares material request and job orders
- Entries/ executes purchase requests to SAP system
- Follows-up requests
- Department petty cash custodian (prepares and processes cash advances, liquidations and reimbursements)
- Assists in preparing documents for ISO audit reports
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Developed strategies to streamline and improve office procedures.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
FIELD CLERK/ HR TIMEKEEPER
MAC Builders
Ormoc City
06.2013 - 09.2016
- Monitors stone crusher daily operations and repairs
- Makes daily issuances, reports and records for aggregates production and deliveries
- Time-keeps employees and prepares payroll summaries
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Verified timekeeping records and handled any discrepancies with employees.
- Ensured compliance with labor laws and company policies by monitoring hours worked and flagging potential violations for resolution.
- Reduced payroll errors by meticulously reviewing timesheets and resolving discrepancies before final submission.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Optimized team efficiency by proactively identifying bottlenecks in the timekeeping process and implementing targeted improvements.
- Supported human resources initiatives by collaborating closely with HR personnel on various tasks related to workforce management.
- Managed payroll data entry and processing for 360 employees to comply with predetermined company guidelines.
- Served as a trusted resource for employees seeking clarification on pay-related matters, fostering positive relationships among staff members.
- Leveraged strong analytical skills to identify trends in employee attendance, informing future scheduling decisions and policy adjustments.
- Completed payroll accurately and timely to meet employee expectations.
- Generated reports to track employee time and attendance.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Leveraged strong analytical skills to identify trends in employee attendance, informing future scheduling decisions and policy adjustments.
Education
Graduate of Class 2008 -
New Ormoc City National High School
BS in Secondary Education- English Major -
Western Leyte College, Inc of Ormoc
01.2010
Skills
- Document Management
- Data Entry
- Office IT Skills
- Secretarial Skills
- Archiving Documents
- Complex problems analysis
- Policies and procedures implementation
- Recordkeeping
- Collaborative relationships
- Interpersonal abilities
- Conflict Mediation
- Student evaluations
- Report Generation
- Verbal and written communication
- School requirements
- Issue Resolution
- Cross-functional communications
- Logistics Coordination
- Audit reporting
- Program Evaluation
- Data Analysis
References
- Jessie Borinaga, Motorpool Manager, +(63)945-330-3042 / +(63)929-583-3402
- Anthony Jones Escoto, Asset Management Supervisor, +(63)956-192-2957 / +(63)918-405-9652
Timeline
SCANNING CLERK
New Found Land Manpower Services for Philippine National Bank
06.2021 - 09.2021
Liaison Officer
Chef's Ville Institute Of Technological Arts, Inc.
01.2021 - Current
Warehouse Administrative Assistant
MAC Builders
08.2019 - 03.2021
MOTORPOOL ADMINISTRATIVE ASSISTANT
MAC Builders
09.2016 - 08.2019
FIELD CLERK/ HR TIMEKEEPER
MAC Builders
06.2013 - 09.2016
Graduate of Class 2008 -
New Ormoc City National High School
BS in Secondary Education- English Major -
Western Leyte College, Inc of Ormoc