Rhea Ritchelle P. Echavez
Medical Transcriptionist
Toledo City, Cebu,CEB
Summary
Results-driven and highly adaptable professional with 10+ years of experience spanning healthcare, administration, project management, customer service, and renewable energy operations. Proven ability to manage projects, coordinate cross-functional teams, resolve technical and customer concerns, and maintain operational efficiency in fast-paced environments. Recognized for strong communication skills, attention to detail, problem-solving abilities, and dedication to delivering excellent client support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Interconnection & Monitoring Specialist
Homesourced Inc.
Cebu City, Philippines
02.2023 - Current
- Manages interconnection applications and documentation processing for customers and developers.
- Serves as the primary point of contact throughout the interconnection lifecycle, ensuring smooth communication and customer satisfaction.
- Conducts system activations and coordinates with maintenance teams to resolve electrical and monitoring issues.
- Maintains accurate technical and compliance records while ensuring operational reliability.
- Diagnoses and resolves system malfunctions, minimizing downtime and improving performance.
- Keeps updated with industry standards, technologies, and best practices.
Survey Taker
Homesourced Inc.
Cebu City, Philippines
09.2021 - 01.2023
- Conducted customer surveys, collected and analyzed site survey data, and reviewed installation documentation.
- Managed inbound calls, client follow-ups, and data recording processes.
- Assisted clients in identifying survey requirements and ensuring accurate documentation for analysis.
Project Manager
Homesourced Inc.
Cebu City, Philippines
01.2021 - 09.2021
- Led end-to-end project management while ensuring projects were completed on time and met quality standards.
- Developed project plans, monitored progress, and proactively resolved operational issues and risks.
- Managed client communication through calls and emails while providing timely solutions and updates.
- Identified process improvement opportunities to increase efficiency and service quality.
Unit Secretary
AXA Philippines
Cebu City, Philippines
07.2020 - 01.2021
- Provided administrative and customer support services while managing communications, schedules, reports, and appointments.
- Coordinated meetings, handled correspondence, and ensured efficient office operations.
- Delivered excellent customer service through in-person, phone, and email interactions.
Scheduling Coordinator / Virtual Assistant
Cebu City, Philippines
10.2018 - 01.2019
- Managed schedules, appointments, calendars, and meeting arrangements for clients and teams.
- Coordinated schedule changes and communicated updates effectively with concerned personnel.
- Handled scheduling inquiries via phone and email while maintaining organized documentation and records.
Medical Transcriptionist / Physician Assistant
Burjeel Hospital
Abu Dhabi, UAE
06.2014 - 04.2018
- Transcribed and interpreted medical dictations, diagnostic reports, discharge summaries, and referral documents.
- Maintained patient confidentiality and ensured accurate electronic medical records documentation.
- Assisted with ICD-9/ICD-10 and CPT-4 coding for inpatient and outpatient billing requirements.
- Supported healthcare professionals through administrative coordination, patient documentation, and office operations.
Medical Assistant
Nadia Medical Centre
Abu Dhabi, UAE
01.2012 - 05.2014
- Assisted physicians with patient preparation, medical records management, and clinical support.
- Recorded patient vital signs, medical histories, and maintained accurate healthcare documentation.
- Coordinated appointments, maintained medical databases, and managed clinic inventory and supplies.
- Ensured compliance with healthcare safety standards and patient confidentiality procedures.
Education
Bachelor of Science - Nursing
University of The Visayas – Banilad Campus
Mandaue City, Cebu04-2009
Skills
- Project management
- Customer Service & Client Relations
- Technical & Administrative Support
- Documentation & Compliance Management
- Scheduling & Coordination
- Data Entry & Records Management
- Problem Solving & Multitasking
- Microsoft Office (Word, Excel, PowerPoint)
- Excellent Written & Verbal Communication
Certification
- Basic Life Support (BLS) Certification
- Cardiopulmonary Resuscitation (CPR) Training – Philippine Red Cross
- Breast Self-Examination Program Participant
- Gastroenterology of Pediatrics Program
- American Academy of Professional Coders (AAPC) Training
Timeline
Interconnection & Monitoring Specialist
Homesourced Inc.
02.2023 - Current
Survey Taker
Homesourced Inc.
09.2021 - 01.2023
Project Manager
Homesourced Inc.
01.2021 - 09.2021
Unit Secretary
AXA Philippines
07.2020 - 01.2021
Scheduling Coordinator / Virtual Assistant
10.2018 - 01.2019
Medical Transcriptionist / Physician Assistant
Burjeel Hospital
06.2014 - 04.2018
Medical Assistant
Nadia Medical Centre
01.2012 - 05.2014
Bachelor of Science - Nursing
University of The Visayas – Banilad Campus