Rhea Rioveros
Taguig City,Philippines
Summary
Results-oriented Restaurant Operations Manager with expertise in POS systems and inventory management to enhance efficiency. Strong leadership drives effective staff scheduling and compliance with food safety standards. Excellent communication and problem-solving skills foster operational success and superior customer service. Committed to continuous improvement and performance evaluation, prioritising time management and adaptability.
Overview
19
19
years of professional experience
Work History
Assistant Restaurant Manager
Sen Ryo (Babyspice Food Corporation)
Mandaluyong City, Philippines
02.2026 - Current
- Managed daily operations of a busy city center restaurant, overseeing both front-of-house and kitchen staff to maintain high service standards.
- Managed daily operations of the restaurant, overseeing food quality and customer service standards.
- Supervised a team of 20+ staff members, including training, scheduling, and performance evaluations.
- Coordinated employee schedules to optimise shift coverage and maintain service efficiency.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure a positive experience.
- Resolved customer complaints, providing solutions to enhance guest satisfaction and loyalty.
- Managed inventory, including ordering supplies and performing regular stock takes to support operational needs.
Restaurant Manager
Ohachi (Relish Group
Pasay City, Philippines
09.2011 - 01.2026
- Oversaw daily operations, ensuring efficient service delivery for customers and effective support for staff.
- Managed staff performance and resolved customer concerns while upholding financial controls.
- Recruit, train, and supervise employees; manage inventory; and enforce health and safety regulations.
- Scheduled staff shifts to optimise coverage during peak hours, enhancing service availability.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure a positive experience.
- Trained newly hired employees on service techniques, company procedures and safety processes.
- Demonstrated leadership with hands-on approach in completing daily tasks and motivating team through pre-shift briefs.
- Analysed customer feedback, initiating changes in service and menu offerings to address concerns and boost repeat business.
- Guaranteed compliance with food safety procedures and quality control guidelines.
- Managed conflict resolution among staff and with customers, diplomatically addressing issues to maintain a positive atmosphere.
Wine Attendant / Receptionist
Cav Wine Shop-Café
Taguig
09.2007 - 09.2008
- Oversaw wine selection, storage, and service, providing tailored pairing recommendations to enhance guest experience.
- Developed inviting atmosphere in dining area, fostering a welcoming environment for patrons to enjoy their dining experience.
- Coordinated front-desk operations, ensuring exceptional customer service and efficient guest check-in and check-out.
Sandwich Store Attendant
Oliver's Super Sandwich
Makati
09.2007 - 09.2008
- Prepared and assembled sandwiches based on customer orders and recipes, ensuring quality and customer satisfaction.
- Maintained food safety standards and a clean work area while providing excellent service to enhance customer experience.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Conducted daily cash drawer reconciliations, identifying and rectifying discrepancies promptly.
- Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies.
Education
Bachelor of Science - Hotel and Restaurant Management
Lyceum of the Philippines University
Batangas04-2006
Bachelor of Science - Hotel and Restaurant Management
Lyceum of the Philippines - Batangas
Batangas , Philippines 09-2011
Skills
- Restaurant Operations
- POS Systems
- Inventory Control
- Staff Scheduling
- Food Safety and Sanitation
- Leadership & Team Management
- Effective Communication
- Customer Service Excellence
- Conflict resolution
- Time management
- Emotional intelligence
- Operations management
- Performance evaluation
Timeline
Assistant Restaurant Manager
Sen Ryo (Babyspice Food Corporation)
02.2026 - Current
Restaurant Manager
Ohachi (Relish Group
09.2011 - 01.2026
Wine Attendant / Receptionist
Cav Wine Shop-Café
09.2007 - 09.2008
Sandwich Store Attendant
Oliver's Super Sandwich
09.2007 - 09.2008
Bachelor of Science - Hotel and Restaurant Management
Lyceum of the Philippines University
Bachelor of Science - Hotel and Restaurant Management
Lyceum of the Philippines - Batangas