Rhea Pangilinan
Mabalacat,Philippines
Summary
Dynamic Control Tower Supervisor with strengths in team motivation and operational efficiency. Directs daily operations, achieving maximum productivity and departmental targets. Cultivates strong relationships across the organization, enhancing communication and collaboration. Customer-focused Control Tower Supervisor committed to resolving complaints and enhancing positive experiences. Updates clients on transport processes, ensuring transparency and prompt communication. Manages delivery schedules, optimizing transport routes for timely service. Hardworking professional with focus on team leadership, task delegation, and performance monitoring. Experienced in leading teams to achieve operational goals and enhance productivity. Skilled at fostering collaborative work environment and resolving conflicts swiftly.
Overview
13
13
years of professional experience
Work History
Control Tower Supervisor
DSV Air and Sea
Paranaque, Philippines
12.2025 - Current
- Managed a team of drivers, motivating and leading them to achieve departmental targets and objectives.
- Directed daily operations to achieve maximum efficiency and productivity.
- Managed delivery schedules by assigning transport routes to staff and organising delivery times.
- Updated clients on transport time, order process and promptly reporting delays when required.
- Gave clear staff instruction to achieve production output.
- Developed strong working relationships with colleagues across business at all levels to communicate transport department requirements and needs.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
Airfreight Support Team
Schenker Phils Inc
Paranaque, Philippines
06.2013 - 11.2025
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Education
Bachelor of Science - Information Technology
Don Honorio Ventura State University
San Fernando, PAM01-2010
Skills
- Customer relationship management
- Transport logistics
- Team motivation
- Problem solving
- Critical thinking
- Clear communication
- Operational efficiency
- Customer service
- Motivational leadership
- Time management
- Data analysis
- Customer services excellence
Timeline
Control Tower Supervisor
DSV Air and Sea
12.2025 - Current
Airfreight Support Team
Schenker Phils Inc
06.2013 - 11.2025
Bachelor of Science - Information Technology
Don Honorio Ventura State University