Rhea Montero

• KYC (Know Your Customer) - responsible in verifying customer identity to ensure compliance and reduce fraud risks
• Document Validation - ensuring submitted documents are authentic and meet required standards
• Deposit and Withdrawal Monitoring - Tracking financial transactions to detect any unusual or suspicious activity like signs of money laundering
• Profiling - analyzing customer behavior to identify potential fraud risks
• Bonus abuse - monitoring and preventing misuse of promotional bonuses
• Fraud Detection - identifying and investigating potential fraudulent activities within the system
• Compliance - ensuring that all actions are in line with regulations and company policies
• Email management - ensuring clear and accurate communication while adhering to company policies and compliance standards

• Responsible for maintaining, managing, and preparing foreclosed properties for sale. Key roles include:

1. Ensuring the property is secure, clean, and well-maintained. This includes addressing damages, landscape and basic repairs.

2. Ensuring the property complies with local regulations and zoning laws.

3. Handling budget for its utility bills (water, electricity and gas).

4. Create service request ticket to assign technician/contractor for damages that needs to be repaired

• Responsible for managing customer interactions to ensure satisfaction, resolve issues and provide support.
• Respond to customer inquiries via phone, provide accurate information about the product and services offered
• Offer solutions or alternatives to resolve customer's problem
• Address customer complaints and escalate complex issues when necessary

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Promptly responded to inquiries and requests from prospective customers.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Improved resolution time with effective problem-solving for customer complaints.

• Responded to customer requests via chat and email, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Identified and resolved discrepancies and errors in customer accounts.