Rhea Mae Marcos

• Facilitated day-to-day operations at a fast-paced branch, ensuring strict compliance with organizational policies, leading to a 15% enhancement in operational workflows and customer satisfaction ratings.
• Delivered outstanding customer service by addressing inquiries and resolving complaints effectively, garnering a customer satisfaction feedback score exceeding 90%.
• Organized branch marketing campaigns and engaged in community outreach initiatives, bolstering the branch’s recognition and positive reputation within the local area.
• Proactively ensured adherence to legal and regulatory standards through routine audits and the implementation of enhanced procedures aimed at minimizing risk and ensuring operational integrity.

• Oversaw billing operations for a diverse client base, accurately preparing and distributing invoices that achieved a collection rate of 98%.
• Addressed client billing inquiries via multiple channels, providing quick resolutions and building strong relationships that enhanced client loyalty.
• Contributed to the development of streamlined billing procedures, which led to greater operational efficiency and improved reporting accuracy.

• Provided exceptional customer service by assisting clients with various financial transactions, including money remittance, loans, and pawn transactions.
• Handled cash and electronic payments efficiently, ensuring accuracy in processing transactions and maintaining a balanced cash drawer at the end of each shift.
• Addressed customer inquiries and concerns, effectively resolving issues to enhance customer satisfaction and loyalty.
• Collaborated with team members to meet daily sales targets and promote company services, contributing to an increase in overall branch performance.
• Implemented effective communication skills to explain products and services to clients, enhancing their understanding and fostering trust in the company.

• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Demonstrated flexibility by seamlessly adapting to various tasks, including customer service, restocking, and inventory management
• Utilized Google Sheets and Slides proficiently to create and manage documents, presentations, and spreadsheets, enhancing team productivity
• Assisted in barcoding inventory items, streamlining the tracking process and optimizing inventory management

• Managed cash transactions with accuracy and efficiency, consistently balancing cash drawer within a tight margin

• Acted as custodian of cash funds, ensuring secure handling and adherence to company policies and procedures
• Conducted regular cash deposits, meticulously documenting transactions and maintaining precise records