Rhea Aquino

Managed inbound calls to assist providers with appointment scheduling and insurance verification.

• Ensured compliance with HIPAA standards while providing accurate information.
• Efficiently resolved patient issues, maintaining high customer satisfaction levels.
• Coordinated with healthcare providers and internal departments for timely patient support.
• Documented patient interactions accurately in electronic medical records (EMR) systems.

• Provided administrative support by handling daily office tasks and ensuring smooth operations
• Supported daily office operations through general clerical tasks
• Managed and organized physical office files, records, and documents
• Maintained proper filing systems to ensure easy retrieval of documents
• Handled incoming and outgoing paperwork and office correspondence
• Assisted with preparation, sorting, and distribution of paper documents
• Ensured files and records were complete, updated, and properly stored

Secretary

• Managed and organized talents’ documents, contracts, and records
• Handled incoming and outgoing calls and responded to inquiries professionally
• Assisted with daily administrative and clerical tasks to support agency operations
• Maintained accurate filing systems and ensured documents were complete and up to date
• Coordinated communication between talents, management, and clients
• Supported scheduling, documentation, and office coordination as needed.