Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rhape Libres

Rhape Libres

Las Pinas, ,Metro Manila

Summary

Results-driven business professional with extensive experience in account management, business analysis, and client relations. Formerly Account Supervisor at AT&T until October 2025, with a strong record of managing key accounts, improving operational efficiency, and delivering excellent customer experience. With over seven years of experience in the BPO and telecommunications industries, I’ve worked with top companies such as AT&T, Wipro, Fusion BPO Cebu, and TP, where I honed my skills in leadership, team collaboration, and customer service excellence. I am passionate about helping businesses grow through strategic account management, performance optimization, and innovative solutions that enhance both customer and business success. Educational background includes a Master’s in Business Administration (MBA) from the University of San Carlos, which complements my hands-on experience in managing global clients and leading diverse teams across hybrid and remote work environments.

Overview

8
8
years of professional experience

Work History

Team Lead Supervisor

AT&T
01.2023 - 10.2025
  • (2 years 10 months)
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Customer Service Specialist

Wipro
01.2022 - 01.2023
  • (1 year)

Customer Service Representative

Fusion BPO Cebu
01.2021 - 01.2022
  • (1 year )

Customer Service Representative

TP
10.2017 - 01.2021
  • (3 years 4 months)
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.

Education

Bachelor of Science - Business Administration And Management

University of San Carlos
Cebu City, Province Of Cebu, Philippines
06-2021

Skills

  • Knowledge of healthcare practices
  • Telecom systems proficiency
  • Retail sales expertise
  • Performance monitoring
  • Trend tracking
  • Work assignment delegation
  • Schedule management

Certification

Digital Marketing Basics

Timeline

Team Lead Supervisor

AT&T
01.2023 - 10.2025

Customer Service Specialist

Wipro
01.2022 - 01.2023

Customer Service Representative

Fusion BPO Cebu
01.2021 - 01.2022

Customer Service Representative

TP
10.2017 - 01.2021

Bachelor of Science - Business Administration And Management

University of San Carlos
Rhape Libres