Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rhamsey Arguna

Rhamsey Arguna

Davao

Summary

As a dedicated Customer Service Representative with 8 months of experience, I excel in delivering exceptional customer experiences through effective communication and problem-solving skills. My professional background includes proficiently handling customer inquiries, resolving issues promptly, and ensuring customer satisfaction is maintained at all times. I am adept at utilizing various communication channels, such as phone, email, and chat, to address customer needs efficiently and professionally. My strong attention to detail and ability to remain calm under pressure have enabled me to successfully handle challenging situations and diffuse customer frustrations effectively. I am passionate about providing top-notch customer support and am committed to continuously enhancing my skills to deliver unparalleled service in every interaction.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Alorica
09.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Senior High School Graduate - TVL-Technical Vocational Livelihood

Tacunan National High School
Davao City
07.2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Alorica
09.2023 - Current

Senior High School Graduate - TVL-Technical Vocational Livelihood

Tacunan National High School
Rhamsey Arguna