Rezylyn Busio
Customer Service Representative Chat Support
Las Pinas, Metro Manila
Summary
My ability to multitask and resolve issues efficiently resulted in repeat business and positive referrals. Demonstrated strong relationship-building and problem-solving abilities, enhancing client experiences and operational efficiency. Consistently delivers best client experiences resulting in repeat business and market expansion.
Overview
16
16
years of professional experience
Work History
Travel Consultant American Airlines
IGT Global Solutions
05.2023 - 07.2024
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
Travel Specialist Expedia
WNS
05.2022 - 01.2023
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Email and Chat Support
IBEX Global
11.2018 - 04.2021
- Reduced escalations to higher-level support teams by successfully addressing customers'' issues at the first point of contact.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics.
Technical Support Go Pro Camera's
Convergys
08.2017 - 09.2018
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Representative Amazon
Alorica
11.2016 - 02.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Waitress
Diplomatic Club
04.2013 - 09.2015
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Chilis's Bar and Grill
01.2009 - 01.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Associate of Science - Hotel And Restaurant Management
Montessori Professional College
Bayan Luma, Imus Cavite 04.2001 -
Skills
Travel Arrangements
Documentation preparation
Travel research
Administrative tasks
Additional Information
I hereby declare that the details below given above are complete and true to the best of my knowledge. I take full responsibility for the correctness of said information.
Rezylyn Busio
Applicant
Timeline
Travel Consultant American Airlines
IGT Global Solutions
05.2023 - 07.2024
Travel Specialist Expedia
WNS
05.2022 - 01.2023
Email and Chat Support
IBEX Global
11.2018 - 04.2021
Technical Support Go Pro Camera's
Convergys
08.2017 - 09.2018
Customer Service Representative Amazon
Alorica
11.2016 - 02.2017
Waitress
Diplomatic Club
04.2013 - 09.2015
Waitress
Chilis's Bar and Grill
01.2009 - 01.2012
Associate of Science - Hotel And Restaurant Management
Montessori Professional College
04.2001 -
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