Reziel Sinangote

• Provided information regarding charge accounts and loyalty programs.
• Responded to customer requests for products, services and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Promoted available products and services to customers during service, account management and order calls.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Met customer call guidelines for service levels, handle time and productivity.
• Promptly responded to inquiries and requests from prospective customers.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.

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