Rezel Joy Gelladula

Nature of the company: YourParkingSpace is a leading provider of parking solutions in the UK, specializing in connecting drivers with parking spaces and streamlining parking management through innovative technologies.

• Process and oversee enforcement-related requests to ensure compliance with regulations.
• Manage customer appeals and complaints, delivering accurate resolutions while adhering to strict procedural guidelines.
• Upload and process postal appeals, inquiries, and payments daily, maintaining a high level of accuracy and organization.
• Respond to driver inquiries, liaise with leasing companies, and resolve complex parking issues promptly.
• Demonstrate proactive problem-solving skills to improve workflows and enhance customer satisfaction.

Nature of the company: Vanguard Screening Solutions is a leading background verification company providing employment verification and other screening services to help organizations make informed hiring decisions.

• Conducted extensive research to verify employment details for candidates, ensuring data accuracy and compliance with client requirements.
• Maintained confidentiality while managing sensitive candidate and client information across databases.
• Identified inefficiencies in processes and proposed improvements, increasing verification speed and accuracy.
• Delivered consistent high-quality results, meeting and exceeding client expectations for service standards.
• Established professional communication channels with internal teams, clients, and onboarding staff to ensure seamless operations.

Nature of the company: Keymedia Online Inc. is an education provider specializing in delivering English language training to non-native speakers through online platforms.

• Utilized interactive teaching strategies to deliver English lessons via video conferencing, catering to diverse student learning needs.
• Conducted regular assessments to evaluate students' progress in verbal and written English skills.
• Designed and implemented engaging lesson plans and activities to align with curriculum goals.
• Provided constructive feedback to students and parents, fostering improvement and engagement.
• Developed strong rapport with students, creating a positive and motivating learning environment.