Rezekielyn Villareno
Licensed Agriculturist
Rodriguez
Summary
Experienced Customer Support Specialist with a proven track record of delivering exceptional service and driving client satisfaction. Proficient in handling inbound and outbound support inquiries, managing financial accounts, and resolving client complaints. Skilled in utilizing CRM tools like Zendesk and SAP, as well as Microsoft Office Suite and Google Workspace. Currently undergoing training in Lead Generation roles to expand expertise. Committed to excellence, with strong communication, problem-solving, and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Collection Associate
Accenture Inc.
05.2022 - Current
- Conducted collection activities for B2B accounts
- Negotiated payment arrangements and settlements
- Maintained accurate records of collection efforts
Sale and Service Associate
The Hong Kong And Shanghai Banking Corporation Limited Electronic Data Processing
01.2019 - 05.2022
- Provided assistance to clients and explained products related to credit cards and loans.
- Processed payments, refunds, and email inquiries
- Provided technical support and engaged in digital platforms
Franchise Support Specialist
First Core Multi-Purpose Cooperative
04.2018 - 09.2018
-Provided assistance to clients query
-Answered phone and assisted customers with changes
-Maintained up-to-date knowledge of customer accounts;File management
-Explained products and benefit
-Confirmed payments, refunds, etc.
-Assisted customers in person
- Inventoried stock
-Basic Book keeping
-Office supply monitoring and ordering
-Process RFP
-Field support
Hatchery Supervisor
Bounty Fresh Food Inc.
06.2015 - 03.2018
Plan, Allocate, coordinate placement delivery schedule of stocks
from hatchery to customers.
Schedule and monitor material flow and inventory.
Supervise quality assurance operations.
Education
Bachelor of Science - Agricultural Technology Management
University of Rizal System
Rodriguez 04.2001 -
Skills
Email Support
undefinedCertification
Lead Generation Training
Hobbies
- Spending Time with Family
- Singing and Enjoying Meals with Loved Ones
- Hydroponic Lettuce Cultivation
- Pet Care (Dogs and Cats)
- Watching Anime, Kdramas, Documentaries, and Reading Mangas
Timeline
Lead Generation Training
03-2024
Collection Associate
Accenture Inc.
05.2022 - Current
Sale and Service Associate
The Hong Kong And Shanghai Banking Corporation Limited Electronic Data Processing
01.2019 - 05.2022
Franchise Support Specialist
First Core Multi-Purpose Cooperative
04.2018 - 09.2018
Hatchery Supervisor
Bounty Fresh Food Inc.
06.2015 - 03.2018
Bachelor of Science - Agricultural Technology Management
University of Rizal System
04.2001 -
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