Hi, I’m
REYSIE LAUREL
PORTILLANO
Taguig City
Summary
Resourceful Software Quality Assurance Engineer with 2years handling complete review process. Expertly assists IT design, testing and maintenance to preserve application effectiveness. Offers detailed patch assessment and script automation to handle service delivery in rigorous always-on environments. Actively resolves technical complications during application QA testing.
Reliable Admin Assistant with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
years of professional experience
Work History
Accenture, Inc
Software Quality Engineer
03.2022 - Current
Job overview
- Resolved technical issues and forecasted troubleshooting complications during software trials.
- Developed and executed QA test cases, scripts and procedures for automated software maintenance.
- Tested software to assess optimal in-project deployment.
- Designed, executed and maintained automated test scripts for in-project deployment.
- Created successful test scripts to manage automated feature testing,
- Planned and devised cohesive test plans for projects using advanced testing technologies.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Recommended changes and corrections to developers for optimal software performance and usability.
- Documented testing procedures for developers and future testing use.
- Kept scripts and test cases updated with current requirements.
Accenture, Inc.
Bench Admin Assistant
10.2021 - 03.2022
Job overview
- Prepared PowerPoint presentations for senior-level staff with attention to detail.
- Developed and maintained filing systems to facilitate easy access to information.
- Offered technical support and troubleshot issues to enhance office productivity.
- Organized resources, records and personnel to accomplish aggressive targets.
- Updated database of contacts and resources for company-wide distribution.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Trained and supervised employees on office policies and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed daily logs for management review.
Sta. Marta Educational Center
Science Teacher
06.2019 - 03.2020
Job overview
- Communicated with students and parents regarding academic progress, assignments, and behavior.
- Coordinated and collaborated with other faculty members during lesson plan development.
- Demonstrated positive and effective classroom management skills.
- Planned, prepared, and taught lesson plans, giving students individual support.
- Used exams and standardized assessment tools to measure student progress.
- Encouraged student participation in laboratory experiments to enhance scientific knowledge.
- Provided individualized feedback to support student learning and development.
- Created interactive activities to engage student interest and curiosity in scientific concepts.
- Delivered interactive lessons to help students comprehend complex concepts.
- Established and maintained professional relationships with students, staff, parents and community members.
- Built variety of formative and summative assessments to measure student progress.
- Assessed and evaluated student performance through use of standardized testing.
- Monitored student progress and provided feedback to both students and parents.
- Developed and implemented behavior management plans to address student issues.
- Provided guidance and mentoring to students regarding academic, social and emotional issues.
- Supported students in development of skills and strategies to become independent and successful learners.
Teleperformance
Technical Support Representative
08.2018 - 01.2019
Job overview
- Managed high levels of call flow and responded to customers technical support needs.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Documented support interactions for future reference.
- Helped streamline repair processes and update procedures for support action consistency.
- Created user accounts and assigned permissions.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Rizal Technological UniversityMandaluyong City
Bachelor of Science from Secondary Education
04.2001
Skills
Performance Testing
Defect Tracking
Automated Testing
Manual Testing
Test Planning
Load Testing
Functional Testing
Agile Software Development
Defect Documentation
Test Documentation
Product Testing
Requirements Analysis
Test Reporting
Selenium
Administrative Support
Meeting Coordination
Mail Distribution
File Management
Project Management
Data Entry
Meeting Support
Document Preparation
Administrative Tasks
Verbal and Written Communication
Meeting Scheduling
Corporate Procedures
Schedule and Calendar Management
Document Control
Microsoft Office Suite
Fast Learner
Calendar Management
Time Management
Mail Sorting and Distribution
Team Collaboration
Spreadsheet Software
Administrative Duties
Data Confidentiality
File and Record Keeping
Computer Skills
Timeline
Software Quality Engineer
Accenture, Inc
03.2022 - Current
Bench Admin Assistant
Accenture, Inc.
10.2021 - 03.2022
Science Teacher
Sta. Marta Educational Center
06.2019 - 03.2020
Technical Support Representative
Teleperformance
08.2018 - 01.2019
Rizal Technological University
Bachelor of Science from Secondary Education
04.2001