Reyrhyn Atienza
Santo Tomas City,BTG
Summary
Experienced professional with 10 years of expertise in SAP SD Sales and Distribution troubleshooting, Oracle JDE Order Management and Navigation. Demonstrated success in overseeing shipment arrangements and documentation, along with a strong background in logistics coordination. Proficient in promoting cross-functional teamwork and leading training sessions to improve delivery performance and increase customer satisfaction.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Analyst
Collins Aerospace
05.2022 - 04.2025
- Receipt, review and process customer quotes, purchased orders and other queries
- Drives streamlined account handling through structured client meetings for top tier customers
- Extensive internal coordination with finance, purchasing, engineering and operations to enable prompt and accurate responses to customers.
- Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite request , implementation of contract modification to standard work
- Participate in continuous improvement initiatives
- Oracle JDE Sales Order Navigation
Senior Export Staff
Brother Industries Philippines Inc.
11.2014 - 02.2022
- Ensure on time delivery of orders through extensive shipment arrangement based on customer’s requirements and requests
- Handles Export Shipment Arrangement and Documentation (US, Europe,Asia) following standard operation and specific customer requirement
- Coordinates with Forwarders , Carriers and Brokers to ensure on-time delivery of trucks and containers, estimating arrival and delivery time and recovering loads when necessary.
- Provision of Cost Estimate and delivery schedules, if necessary, upon requests
- Kaizen Activity (Promotes Continuous Improvement)
- Cost Applications
- SAP Sales and Distribution processing and troubleshooting
- Creation of Monthly Reports
- Training new staff for common knowledge in daily operations and troubleshooting
- Handling of Company-wide Assigned Training
- Shipment assistance to coworkers and with other related departments to successfully perform job tasks and functions if necessary.
Receiving and Dispatching Unit Assistant
Waltermart Supermarket - Makiling Branch
11.2013 - 11.2014
Local Store Marketing / Service Crew
Ordoprime Ventures Inc- McDonald's Waltermart Tanauan
07.2011 - 06.2013
Education
Bachelor of Science - Entrepreneurial Management
05-2013
04-2009
Skills
- Experience with SAP and other ERP systems
- Expertise in SAP sales and distribution processes
- Oracle JDE Sales and Order Management
- Sales negotiation expertise
- B2B order management
- Customer satisfaction focus
- Stock management
- Export compliance documentation
- Logistics coordination expertise
- Cross-departmental collaboration
- Logistics & Delivery Scheduling
- Subject matter expert in training
- Report Preparation & Data Analysis
References
References available upon request.
Timeline
Senior Customer Service Analyst - Collins Aerospace
05.2022 - 04.2025
Senior Export Staff - Brother Industries Philippines Inc.
11.2014 - 02.2022
Receiving and Dispatching Unit Assistant - Waltermart Supermarket - Makiling Branch
11.2013 - 11.2014
Local Store Marketing / Service Crew - Ordoprime Ventures Inc- McDonald's Waltermart Tanauan
07.2011 - 06.2013
Polytechnic University of The Philippines - Sto. Tomas Branch - Bachelor of Science, Entrepreneurial Management
Southgate Institute of Malvar, Inc. - ,
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