Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Reynold Cabale

Reynold Cabale

General Trias, Province Of Cavite

Summary

Adept IT Service Desk Analyst with a proven track record at Lightspeed POS, enhancing network connections and resolving complex hardware/software issues. Familiar with CCNA fundamentals: VLANs. DHCP. Layer 3 switching, and Etherchannel. Hands-on experience configuring and troubleshooting Cisco networks. Passionate about networking/security.

Professional IT service professional with in-depth experience in troubleshooting, technical support, and customer service. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

IT Service Desk Analyst

Lightspeed POS
03.2022 - Current
  • Supporting NOAM Restaurants with their hardware/software issues
  • POS, printers, back-office reports, KDS etc.
  • Network connections (Meraki equipment)
  • Identify bug related inquiries on the software

IT Service Desk Analyst

Cognizant
02.2021 - 03.2022
  • Supporting Dunkin stores with their hardware/software issues
  • POS, printers, scanners, back-office reports, Internet connection, Digital Menu Board, PCD, DTT and Credit card machine
  • Setting up item pricing, discounts and taxes

Debt Collector / Collections Team Lead

Offshore Intelligence
09.2018 - 01.2021
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.

TSR / SME / Back of House Team

Telstra
09.2016 - 09.2018
  • TSR (answering phone and internet issue of clients)
  • Basic email troubleshooting
  • As SME, I address agent concerns and escalations on business procedures.
  • For back of house, we deal with escalations and technicalities of client’s needs and scheduling technician’s dispatch for installation purposes as needed.

Chat Support Associate and Analyst

Pinoy Partners Outsourcing Center (PPOC)
09.2014 - 09.2016
  • Chat support - answering legal enquiries for their case and getting all the necessary details.
  • Creating leads for specific lawyers depending on the client's needs.

Education

Bachelor of Science - Information Technology

Centro Escolar University Makati
Makati City, Metro Manila, Philippines
03-2014

Skills

  • Strong negotiation skills
  • System monitoring
  • Strong analytical skills
  • SIP Server Configuration
  • CISCO Unified CallManager
  • IP Telephony
  • VMWare Virtualization
  • VLANS/DHCP
  • Etherchannel

Certification


  • Certificate of Course Completion: CCNA / Rivan Technological Institute / 2025 Feb

Timeline

IT Service Desk Analyst

Lightspeed POS
03.2022 - Current

IT Service Desk Analyst

Cognizant
02.2021 - 03.2022

Debt Collector / Collections Team Lead

Offshore Intelligence
09.2018 - 01.2021

TSR / SME / Back of House Team

Telstra
09.2016 - 09.2018

Chat Support Associate and Analyst

Pinoy Partners Outsourcing Center (PPOC)
09.2014 - 09.2016

Bachelor of Science - Information Technology

Centro Escolar University Makati

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Reynold Cabale