Reynold Cabale
General Trias, Province Of Cavite
Summary
Adept IT Service Desk Analyst with a proven track record at Lightspeed POS, enhancing network connections and resolving complex hardware/software issues. Familiar with CCNA fundamentals: VLANs. DHCP. Layer 3 switching, and Etherchannel. Hands-on experience configuring and troubleshooting Cisco networks. Passionate about networking/security.
Professional IT service professional with in-depth experience in troubleshooting, technical support, and customer service. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Service Desk Analyst
Lightspeed POS
2022.03 - Current
- Supporting NOAM Restaurants with their hardware/software issues
- POS, printers, back-office reports, KDS etc.
- Network connections (Meraki equipment)
- Identify bug related inquiries on the software
IT Service Desk Analyst
Cognizant
2021.02 - 2022.03
- Supporting Dunkin stores with their hardware/software issues
- POS, printers, scanners, back-office reports, Internet connection, Digital Menu Board, PCD, DTT and Credit card machine
- Setting up item pricing, discounts and taxes
Debt Collector / Collections Team Lead
Offshore Intelligence
2018.09 - 2021.01
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
TSR / SME / Back of House Team
Telstra
2016.09 - 2018.09
- TSR (answering phone and internet issue of clients)
- Basic email troubleshooting
- As SME, I address agent concerns and escalations on business procedures.
- For back of house, we deal with escalations and technicalities of client’s needs and scheduling technician’s dispatch for installation purposes as needed.
Chat Support Associate and Analyst
Pinoy Partners Outsourcing Center (PPOC)
2014.09 - 2016.09
- Chat support - answering legal enquiries for their case and getting all the necessary details.
- Creating leads for specific lawyers depending on the client's needs.
Education
Bachelor of Science - Information Technology
Centro Escolar University Makati
Makati City, Metro Manila, Philippines2014-03
Skills
- Strong negotiation skills
- System monitoring
- Strong analytical skills
- SIP Server Configuration
- CISCO Unified CallManager
- IP Telephony
- VMWare Virtualization
- VLANS/DHCP
- Etherchannel
Certification
- Certificate of Course Completion: CCNA / Rivan Technological Institute / 2025 Feb
Timeline
IT Service Desk Analyst
Lightspeed POS
2022.03 - Current
IT Service Desk Analyst
Cognizant
2021.02 - 2022.03
Debt Collector / Collections Team Lead
Offshore Intelligence
2018.09 - 2021.01
TSR / SME / Back of House Team
Telstra
2016.09 - 2018.09
Chat Support Associate and Analyst
Pinoy Partners Outsourcing Center (PPOC)
2014.09 - 2016.09
Bachelor of Science - Information Technology
Centro Escolar University Makati