Summary
Work History
Education
Skills
References
Timeline
Generic
REYNOLD BER D. CUNAHAP

REYNOLD BER D. CUNAHAP

Bacolod City

Summary

To obtain a position in your company where I can fully utilize my experience, training, skills, and energy to contribute to profitability, teamwork, and overall success. I aim to continue developing and applying my technical and customer service skills to support operational efficiency.

Work History

Team Leader

ConverseNow.AI
Bacolod City
  • Order taking via phone
  • Upselling and promoting product add-ons
  • Set team goals and KPIs
  • Oversaw daily operations and performance
  • Conducted evaluations and performance reviews
  • Created a motivating and productive environment
  • Provided coaching, feedback, and conflict resolution
  • Organized team-building activities

Team Leader

Notable Health
Bacolod City
  • Exported patient medical history using Cerner tools
  • Assisted patients with hospital appointments
  • Led team operations and performance evaluations
  • Reported KPIs and maintained team productivity
  • Mentored team members and managed issues effectively

Customer Service Associate

Comcast
Bacolod City
  • Assisted customers via phone
  • Addressed billing and service inquiries
  • Ensured quality customer experience

Customer Service Associate

Ubiquity Global Services
Bacolod City
  • Handled card-related customer inquiries
  • Provided phone support and resolved issues
  • Maintained high customer satisfaction

Field Auditor

SYL Hermanos Trade, Inc.
Bacolod City
  • Conducted inventory audits (van and warehouse)
  • Verified variance reports, invoices, and receipts

Service Crew / Bartender

Moonleaf Teashop
Bacolod City
  • Brewed and served fresh teas
  • Delivered friendly and accurate customer service

Service Crew / Food Handler

Chowking
Bacolod City
  • Prepared food orders
  • Maintained cleanliness and service quality

Education

Bachelor of Science - Information Systems

Carlos Hilado Memorial State College
Bacolod City
01.2018

Eusebio Lopez Integrated School
Sagay City
01.2010

Josebio Lopez Memorial School
Sagay City
01.2005

Skills

  • Microsoft Word
  • Excel
  • PowerPoint
  • Adobe Photoshop
  • Video Editing
  • Strong Customer Service Skills
  • Team Leadership & Supervision
  • Inventory & Audit Reporting
  • Communication & Coaching
  • Conflict Resolution
  • Time Management

References

  • Reynaldo P. Novero II, Local Treasury Officer II, Old City Hall, Bacolod City, 0917-316-6949
  • Paul Garcia, Licensing Head Officer, LTO Robinson’s Branch, 0917-385-9642

Timeline

Team Leader

ConverseNow.AI

Team Leader

Notable Health

Customer Service Associate

Comcast

Customer Service Associate

Ubiquity Global Services

Field Auditor

SYL Hermanos Trade, Inc.

Service Crew / Bartender

Moonleaf Teashop

Service Crew / Food Handler

Chowking

Bachelor of Science - Information Systems

Carlos Hilado Memorial State College

Eusebio Lopez Integrated School

Josebio Lopez Memorial School

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REYNOLD BER D. CUNAHAP