Rey Noe Cimafranca
Davao City, Province Of Davao Del Sur
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Influencer Marketing Specialist
Content Jet.
08.2024 - 11.2024
- Increased brand awareness by developing and executing effective influencer marketing campaigns.
- Enhanced credibility as an influencer by attending industry events, networking opportunities, and regularly updating skills related to content creation.
- Showcased versatility as a brand ambassador by representing various industries such as fashion, beauty, fitness, travel, and wellness companies successfully.
- Established strong partnerships with brands through proactive communication and collaboration on content creation.
Influencer Marketing
Young With Solution (YWS)
06.2024 - 08.2024
- Coordinated influencer marketing partnerships that led to increased brand exposure and customer acquisition.
- Educated clients on the benefits of influencer marketing strategies during sales meetings or presentations, securing new business opportunities for future collaborations.
- Orchestrated successful influencer marketing campaign, amplifying brand message and reaching untapped audiences.
- Participated in industry events, workshops, and conferences to stay up-to-date with latest trends and best practices within the influencer marketing realm.
- Increased brand awareness by developing and executing effective influencer marketing campaigns.
- Launched influencer marketing partnerships, expanding brand reach and generating new leads.
- Utilized influencer marketing partnerships to further enhance brand credibility and generate authentic product endorsements.
Call Center Trainer
Alorica
01.2023 - 06.2024
- Collaborated with management for call center process improvements, resulting in better customer satisfaction scores.
- Delivered ongoing refresher courses to maintain employee proficiency in product knowledge and customer service skills.
- Improved overall call center performance by identifying skill gaps and providing targeted training solutions.
- Achieved higher trainee retention rates through continuous feedback and coaching sessions.
- Facilitated hands-on workshops to enhance employee understanding of company policies and procedures.
- Evaluated the impact of various training methods on employee performance, refining techniques accordingly for optimal results.
Call Center Team Leader
Alorica
01.2022 - 12.2022
- Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
- Partnered with management on strategic initiatives aimed at enhancing overall business effectiveness through improved customer engagement and team performance.
- Requested team member feedback regarding existing operations and analyzed findings to improve policies and procedures.
- Served as an escalation point for challenging customer situations, resolving conflicts professionally while preserving strong client relationships.
- Maintained accurate records of team metrics and performance data, using insights to drive continuous improvement efforts across the call center operation.
- Communicated frequently and openly to motivate team members and drive goal achievement.
Call Center Representative
Alorica
01.2021 - 12.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
Bachelor of Science - Business Marketing
University Of Mindanao
Davao City, Province Of Davao Del Sur, Philippines06-2020
Skills
- Marketing
- YouTube
- Affiliate marketing
- Multitasking
- Product Knowledge
- Team building
- Team Leadership
- Strategic Planning
- Social Media Marketing
- Adaptability
Timeline
Influencer Marketing Specialist
Content Jet.
08.2024 - 11.2024
Influencer Marketing
Young With Solution (YWS)
06.2024 - 08.2024
Call Center Trainer
Alorica
01.2023 - 06.2024
Call Center Team Leader
Alorica
01.2022 - 12.2022
Call Center Representative
Alorica
01.2021 - 12.2021
Bachelor of Science - Business Marketing
University Of Mindanao
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