REYNO FAUSTO
RESTAURANT HEAD MANAGER
Malay, Province Of Aklan,CAN
Summary
Dynamic operations manager with extensive experience at Food and Retail Industry in the Philippines, excelling in staff training and development. Proven track record in enhancing customer satisfaction and reducing operational costs through strategic planning and data-driven decision making. Adept at fostering collaborative environments and ensuring compliance with cleanliness and sanitation standards. Compliant in Cleanliness and Sanitation and Food Safety Requirements.
Overview
23
23
years of professional experience
Work History
RESTAURANT HEAD MANAGER
WOW BRAND HOLDINGS INC
09.2024 - Current
- Coached and supervised team members to outline clear job expectations and conduct reviews.
- Collaborated with HR department to recruit top talent who contributed significantly towards achieving organizational goals.
- Boosted overall customer satisfaction through continuous improvement of service standards and staff training.
- Established strong relationships with key stakeholders, ensuring a collaborative approach to achieving business objectives.
- Ensured Food Safety, Cleanliness and Sanitation are being consistently complied and well executed
- Provide training and development program across the Team to have effective and efficient manpower resources.
New Store Opening Manager
Merry Mart Grocery
11.2021 - 09.2024
- Established strong relationships with local businesses, promoting brand awareness and driving customer traffic during opening hours.
- Maintained open lines of communication between team members, fostering a collaborative work environment conducive to problemsolving.
- Implemented cost-saving measures through effective resource management and waste reduction strategies.
- Developed comprehensive employee training programs to boost performance and productivity during the opening shift.
- Ensured compliance with government policies and company operation standard guidelines
Area Manager of Operations
Banapple Pies and Sandwicheese
08.2017 - 06.2021
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Implemented safety protocols to maintain a secure work environment for employees and customers.
Restaurant General Manager
Pizza Hut Philippines
03.2017 - 07.2017
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant General Manager
Chowking Qatar
09.2010 - 11.2014
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
Assistant Restaurant Manager
Chowking Food Corporation
08.2003 - 08.2010
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Education
Bachelor of Science - Civil Engineering
Technological Institute of The Philippines
Manila, Metro Manila, Philippines 04.2001 -
Skills
Operations management
Employee onboarding
Staff training and development
Organizational development
Cleanliness and Sanitation Management
Sales statistic analysis
Documentation and reporting
Data-driven decision making
Month-end closing
Store performance evaluations
Operations planning
Strategic planning
Reporting management
Data analytics
Troubleshooting and problem resolution
Market analysis
Timeline
RESTAURANT HEAD MANAGER
WOW BRAND HOLDINGS INC
09.2024 - Current
New Store Opening Manager
Merry Mart Grocery
11.2021 - 09.2024
Area Manager of Operations
Banapple Pies and Sandwicheese
08.2017 - 06.2021
Restaurant General Manager
Pizza Hut Philippines
03.2017 - 07.2017
Restaurant General Manager
Chowking Qatar
09.2010 - 11.2014
Assistant Restaurant Manager
Chowking Food Corporation
08.2003 - 08.2010
Bachelor of Science - Civil Engineering
Technological Institute of The Philippines
04.2001 -