Reynezel Cajandab
IT Specialist / Data Analyst
Las Pinas City
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
IT Technical Support Specialist
Professional Marketing Insight Incorporation
Las pinas City
10.2020 - Current
- Translated complex technical issues into digestible language for non-technical users.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Configured and tested new software and hardware.
Data Analyst
Proffessional MArketing Insight Incorporation
Las pinas City
10.2020 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Tested data prediction algorithms based on historical data.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Used statistical methods to analyze data and generate useful business reports.
- Utilized data visualization tools to effectively communicate business insights.
- Designed and implemented tools to support strategic value chain optimization initiatives.
- Participated in requirements meetings to understand business needs.
Assistant Manager 3
Jollibee Foods Corporation
Paranaque City
08.2018 - 08.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
Crew Leader
Jollibee Foods Corporation
Las pinas City
12.2007 - 08.2018
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Monitored team members to verify work quality and address concerns.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
Education
Bachelor of Science - Information Technology
IETI College Alabang
Muntinlupa City 05.2018 - 06.2020
Associate of Science - Information Technology
IETI College Las Pinas
Las Pinas City 06.2014 - 06.2016
Skills
TCP/IP
Application support
PC component diagnostics
Technical Support
Account management
Data recovery
Technical issues analysis
Desktop support
Wide-area Networks
Issue troubleshooting
Hardware and software monitoring
Network repairs and maintenance
Network systems installation
System upgrades
Hardware knowledge
Infrastructure planning
Good Telephone Etiquette
Excellent Communication
Data validation
Data profiling
Data formatting
Data analysis
Process Mapping
Technical Writing
Data backups
Effective communication
Certification
MNET SOLUTION – CCNA 200 -301 Course
Timeline
CompTIA Security+
02-2023
MNET SOLUTION – CCNA 200 -301 Course
01-2023
MNET SOLUTION – LINUX – LINUX System Administration
12-2022
MNET SOLUTION – Basic Python Fundamental
12-2022
IT Technical Support Specialist
Professional Marketing Insight Incorporation
10.2020 - Current
Data Analyst
Proffessional MArketing Insight Incorporation
10.2020 - Current
Assistant Manager 3
Jollibee Foods Corporation
08.2018 - 08.2020
Bachelor of Science - Information Technology
IETI College Alabang
05.2018 - 06.2020
Associate of Science - Information Technology
IETI College Las Pinas
06.2014 - 06.2016
Crew Leader
Jollibee Foods Corporation
12.2007 - 08.2018