Reynezel Cajandab
IT Specialist / Data Analyst
Las Pinas City
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
IT Technical Support Specialist
Professional Marketing Insight Incorporation
Las pinas City
10.2020 - Current
- Translated complex technical issues into digestible language for non-technical users.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Configured and tested new software and hardware.
Data Analyst
Proffessional MArketing Insight Incorporation
Las pinas City
10.2020 - Current
- Produced monthly reports using advanced Excel spreadsheet functions.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Tested data prediction algorithms based on historical data.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Used statistical methods to analyze data and generate useful business reports.
- Utilized data visualization tools to effectively communicate business insights.
- Designed and implemented tools to support strategic value chain optimization initiatives.
- Participated in requirements meetings to understand business needs.
Assistant Manager 3
Jollibee Foods Corporation
Paranaque City
08.2018 - 08.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed strategy to increase sales and drive profits.
Crew Leader
Jollibee Foods Corporation
Las pinas City
12.2007 - 08.2018
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Monitored team members to verify work quality and address concerns.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
Education
Bachelor of Science - Information Technology
IETI College Alabang
Muntinlupa City 05.2018 - 06.2020
Associate of Science - Information Technology
IETI College Las Pinas
Las Pinas City 06.2014 - 06.2016
Skills
TCP/IP
undefinedCertification
MNET SOLUTION – CCNA 200 -301 Course
Timeline
CompTIA Security+
02-2023
MNET SOLUTION – CCNA 200 -301 Course
01-2023
MNET SOLUTION – LINUX – LINUX System Administration
12-2022
MNET SOLUTION – Basic Python Fundamental
12-2022
IT Technical Support Specialist
Professional Marketing Insight Incorporation
10.2020 - Current
Data Analyst
Proffessional MArketing Insight Incorporation
10.2020 - Current
Assistant Manager 3
Jollibee Foods Corporation
08.2018 - 08.2020
Bachelor of Science - Information Technology
IETI College Alabang
05.2018 - 06.2020
Associate of Science - Information Technology
IETI College Las Pinas
06.2014 - 06.2016
Crew Leader
Jollibee Foods Corporation
12.2007 - 08.2018
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