Summary
Overview
Work History
Education
Skills
Timeline
Generic

REYNANTE DELA CRUZ JR.

Binangonan,Rizal

Summary

Detail-oriented professional with strong analytical thinking and problem-solving skills. Demonstrates exceptional communication and customer service abilities, effectively collaborating as a team player to achieve organisational goals. Committed to leveraging attention to detail and communication expertise to enhance customer satisfaction and drive business success.

Overview

7
7
years of professional experience

Work History

Service Recovery – Service Assurance

Tech Mahindra OCSI
06.2026 - Current
  • Perform service recovery and coordinate with technical teams.

U2 Faults Back Office

Tech Mahindra OCSI
01.2026 - 06.2026
  • Investigated and resolved network/service faults.

Technical Support Specialist L1

Tech Mahindra OCSI
10.2024 - 01.2026
  • Supported internet/network concerns and troubleshooting.

Technical Support Specialist

Quantrix Enterprise
01.2020 - 01.2024
  • Supported Quantrix software users and resolved technical issues.

Education

Bachelor of Secondary Education - English

University of Rizal System
01-2018

Rizal Science National High School -

Rizal Science National High School
01-2014

Skills

  • Analytical thinking
  • Attention to details
  • Team player
  • Good communicator
  • Customer Service
  • Communication
  • Problem Solving

Timeline

Service Recovery – Service Assurance

Tech Mahindra OCSI
06.2026 - Current

U2 Faults Back Office

Tech Mahindra OCSI
01.2026 - 06.2026

Technical Support Specialist L1

Tech Mahindra OCSI
10.2024 - 01.2026

Technical Support Specialist

Quantrix Enterprise
01.2020 - 01.2024

Bachelor of Secondary Education - English

University of Rizal System

Rizal Science National High School -

Rizal Science National High School
REYNANTE DELA CRUZ JR.