REYNAN JORNADA BAGSIC
Taguig City
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Assistant Manager
EXL Philippines
10.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in budget preparation, ensuring alignment with financial goals.
Operations Manager
Principal Global Services Philippines LLC
07.2021 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Retirement Services Representative
Principal Financial Services
08.2015 - 07.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Conducted team lead responsibilities such as aiding less experienced representatives, providing one-on-one feedback, coaching and mentoring on performance, training on policies and procedures, reviews data and report trends to Operations Manager
Telesales Representative
FLEXICOM
09.2013 - 06.2015
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Customer Service Representative
GE Capital Retail Finance Philippines Inc.
09.2010 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service and Sales Representative
STREAM Global Solutions
06.2008 - 09.2010
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Manufacturing Production Technician
ROHM ELECTRONICS PHILIPPINES INC.
11.2007 - 03.2008
- Responsible for the assembly of TEST BOX PCB (Printed Circuit Boards) including components mounting and circuit board troubleshooting used Integrated Circuit (IC) chips test machines.
- Performs installation of Integrated Circuit’s test software.
- Responsible for creating daily report submitted to Engineering Manager regarding defects in PCB Boards and electronics parts inventory.
Product Engineering Technician
Schneider Electric Philippines
05.2006 - 07.2007
- Conducted root-cause analysis on field failure products.
- Perform corrective action activities to further resolve different product quality issues on the production line.
- Created product improvement proposals.
- Monitor and submit yield trend report on a weekly basis.
- Completed projects by effectively applying engineering, technical, and maintenance procedures.
Process and Maintenance Technician
Hitachi Global Storage Technologies Philippines
06.2003 - 05.2006
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Assisted Engineers on process improvements initiatives.
- Performed evaluations to identify and reduce ESD risks in the production area.
Education
Diploma - Electronic Communications Engineering Technology
Technological University of The Philippines-Manila
03.2003
Skills
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- Quality control
- Mechanical Knowledge
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Attention to detail
- Works Well Under Pressure
- Written/Verbal communication
Timeline
Assistant Manager
EXL Philippines
10.2024 - Current
Operations Manager
Principal Global Services Philippines LLC
07.2021 - 07.2024
Retirement Services Representative
Principal Financial Services
08.2015 - 07.2021
Telesales Representative
FLEXICOM
09.2013 - 06.2015
Customer Service Representative
GE Capital Retail Finance Philippines Inc.
09.2010 - 05.2013
Customer Service and Sales Representative
STREAM Global Solutions
06.2008 - 09.2010
Manufacturing Production Technician
ROHM ELECTRONICS PHILIPPINES INC.
11.2007 - 03.2008
Product Engineering Technician
Schneider Electric Philippines
05.2006 - 07.2007
Process and Maintenance Technician
Hitachi Global Storage Technologies Philippines
06.2003 - 05.2006
Diploma - Electronic Communications Engineering Technology
Technological University of The Philippines-Manila
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