REYNA MIE CABAHUG

-Preparing and processing billing for 500+ Service Reports (SRs) monthly under RM De Dios account.

- Ensuring 100% accuracy of SRs, DRs, supporting documents before submission - preventing errors and duplicate billing.

- Coordinating with internal team and clients for billing concerns and urgent follow-ups.

- Monitoring cut-off dates and prioritizing urgent SRs, DRs, MIS with complete attachments - managing billing cycle and month-end close.

- Tracking and monitoring status of service reports to ensure timely billing.

- Supervised team of 7-10 Customer Service Officers and monitored daily operations.

- DISPATCH & TRACKING CORE: Dispatched 20+ service requests daily to Area Supervisors for technician and driver deployment to stores nationwide (Luzon, Visayas, Mindanao).

- MONITORING: Monitored real-time status of service calls, tracked technicians/drivers location and completion, ensured on-time service and SLA compliance.

- Handled escalation of critical customer concerns, provided quick resolution under pressure.

- Conducted training and onboarding for newly hired Customer Service Officers on dispatch process and SOPs.

- Served as main point of contact for escalated store concerns, coordinated with Area Supervisors - similar to communicating with drivers/brokers.

- Maintained accurate records of dispatch activities, service requests, and delivery performance reporting.

- First point of contact for 100+ customer and store concerns daily via phone and email.

- DISPATCHED service requests to Area Supervisors for technician deployment - core dispatch function.

- Monitored service calls, tracked technician arrival/completion, provided real-time updates to clients.

- Prepared quotations and followed up on client approvals - similar to service billings and vendor payables.

- Maintained accurate records of customer interactions and service requests.