Reynamie Arong

Dedicated ESL Educator with over three years of online and offline teaching experience at QQEnglish, specializing in instructing students from age two through adulthood.

• Facilitated one-on-one and group classes online and offline, fostering high student engagement and tailoring learning experiences to individual needs.
• Evaluated student performance consistently, delivering constructive feedback and modifying teaching strategies to enhance individual learning outcomes.
• Engaged with colleagues and participated in professional development to integrate current ESL teaching techniques and curricula into classroom practices.

• Handled customer interactions exclusively in English, ensuring language immersion and demonstrating near-native fluency.
• Maintained neutral accent and clear articulation while communicating with international clients, ensuring professional grammar throughout interactions.
• Identified and resolved customer needs promptly and efficiently.
• Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
• Assisted associated departments with clerical and administrative support.

• Managed long queues and sudden challenges calmly during peak hours, utilising critical thinking and multi-tasking skills to maintain service efficiency.
• Handled diverse customer requests with patience and active listening, resolving complaints to enhance overall dining experience.
• Created inviting atmosphere for language learners by welcoming every customer with warmth and enthusiasm, fostering a positive environment.