MS Office Applications
Reynalyn Tomada
Registered Nurse
Bacoor, Cavite
Summary
- Experienced Clinic Operations Head with over 12 years of experience in Ambulatory Surgical Clinic Industry. Excellent reputation for resolving problems and improving customer satisfaction.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Dedicated medical professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
Work History
Retail Clinic Head
HMC, Inc. (Healthway Medical)
Makati
2022.01 - Current
- Provides leadership, direction and administration of all aspects of Operations activities to ensure accomplishment of business unit’s KRA.
- Oversee operations of 10 Multi-Specialty Clinics and its back end support.
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Ensure operational and financial KRAs are fulfilled and at times exceeded.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Drove operational improvements which resulted in savings and improved profit margins.
Deputy, Specialty Clinics Head
HMC, Inc. (also known as Healthway Medical)
Makati City
2020.03 - 2022.01
- Provides direct support to Chief Operating Officer in realizing business unit’s goals and objectives.
- Provides leadership, direction and administration of all aspects of Operations activities to ensure accomplishment of its objectives.
- Oversee operations of 7 Multi-Specialty Clinics
- Ensure Operational and Financial KRAs are realized and met
Clinic Manager (Greenbelt 5 Branch)
HMC, Inc. (also known as Healthway Medical)
Makati City
2016.06 - 2020.03
- Provides leadership, direction and administration of all aspects of clinic activities to ensure accomplishment of its objectives. Participate in the company’s charting and implementing the clinic’s mission in response to the changing need of the community.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Recommends, develops, and updates strategic long-range plans to support the clinic’s philosophy and goals.
- Informs the management about the current trends, problems and activities in the medical field to facilitate policy making.
Clinic Manager (Manila Branch)
HMC, Inc. (also known as Healthway Medical)
Manila City
2013.07 - 2016.06
- Provides leadership, direction and administration of all aspects of clinic activities to ensure accomplishment of its objectives. Participate in the company’s charting and implementing the clinic’s mission in response to the changing need of the community.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Recommends, develops, and updates strategic long-range plans to support the clinic’s philosophy and goals.
- Informs the management about the current trends, problems and activities in the medical field to facilitate policy making.
Quality Assurance Officer
HMC, Inc. (also known as Healthway Medical)
Makati City
2012.01 - 2013.07
- Assist Quality Assurance Assistant Manager and Quality Assurance Manager in establishing, implementing and maintaining the quality management system.
- Monitor the status of the improvement, whether implemented or not for the corrective action request and instigate changes for process improvement.
- Overall Trained Quality Auditor for the whole organization to ensure compliance.
- Implemented new quality assurance and customer service standards.
Quality Assurance Staff
HMC, Inc. (also known as Healthway Medical)
Makati City
2010.08 - 2012.01
- Monitored product standards and quality-control programs.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Gather inputs from different departments and review against existing documents
- Review the process on periodic basis or as the needs arise
- Monitor performance of new trainees and assigned production employees to assess quality of services being provided, and ability to meet or exceed client goals and objectives
- Provide immediate, constructive counseling and coaching;
- Observe where production staff is experiencing difficulty and take additional instructional steps to clarify information
Company Nurse (Reliever)
Medical Trends assigned to First Sumiden Circuits Inc. (Cabuyao, Laguna)
Cabuyao City/ Laguna
2010.06 - 2010.07
- Assists in the assessment of the employee’s physical, emotional and psychological aspects as well as liabilities in order to facilitate his proper placement in the organization.
- Ensures the suitability of individuals according to their physical capacities, mental abilities and emotional make-up to work, which they can perform with an acceptable degree of efficiency without endangering their own health and safety and that of their co-workers.
- Identifies and assesses the risks of health hazards in the workplace.
- Protects employees against health hazards in their work environment in order to prevent occupational, as well as non-occupational diseases, by assisting in prescription of Personal Protective Equipment (PPE) and in designing and implementing health programs.
Performance Assessment Supervisor
West Contact Services Inc.
Makati City
2007.12 - 2010.02
- Leads and train Performance Assessment Specialists in call quality audits
- Facilitate call conferences and inter-site audits.
- Responsible for ensuring call quality by randomly sampling technical production employee calls
- Assessing performance quality and providing immediate feedback to the production employee
- Assist with refresher training and coaching of production employees
Performance Assessment Specialist
West Contact Services, Inc.
Makati City
2004.12 - 2007.11
- Responsible for ensuring call quality by randomly sampling production employee calls
- Assessing performance quality and providing immediate feedback to the production employee
- Assist with refresher training and coaching of production employees
- Monitor performance of new trainees and assigned production employees to assess quality of calls, services being provided, and ability to meet or exceed client goals and objectives
- Provide immediate, constructive counseling and coaching;
- Observe where production staff is experiencing difficulty and take additional instructional steps to clarify information
Customer Service Representative
West Contact Services, Inc
Makati City
2004.02 - 2004.11
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recorded account information to open new customer accounts.
Education
Bachelor of Science - Nursing
Philippine College of Health Sciences Inc.
Manila City 2002.06 - 2008.03
Bachelor of Science - Biology
Pamantasan Ng Lungsod Ng Maynila
Manila City 1998.06 - 2002.03
Skills
Clinical Quality Improvement
Head Start standards
Retail Staff Management
Clinical Support
Software
Hospital Information System
Inventory Management System
Certification
Basic Occupational Safety And Health – Safety Officer 2
Character References
Ms. Femina H. Agcopra- (0917) 8003325 / (0923) 9414908
Ms. Joan O. Alvar- (0917) 5543962
Ms. Nedly Lozano - (0917) 6385987
Timeline
Pollution Control (Managing Head)
2022-05
Retail Clinic Head
HMC, Inc. (Healthway Medical)
2022.01 - Current
Basic Occupational Safety And Health – Safety Officer 2
2022-01
Deputy, Specialty Clinics Head
HMC, Inc. (also known as Healthway Medical)
2020.03 - 2022.01
Certified HIV Counselor
2019-02
Clinic Manager (Greenbelt 5 Branch)
HMC, Inc. (also known as Healthway Medical)
2016.06 - 2020.03
Clinic Manager (Manila Branch)
HMC, Inc. (also known as Healthway Medical)
2013.07 - 2016.06
Quality Assurance Officer
HMC, Inc. (also known as Healthway Medical)
2012.01 - 2013.07
Quality Assurance Staff
HMC, Inc. (also known as Healthway Medical)
2010.08 - 2012.01
Company Nurse (Reliever)
Medical Trends assigned to First Sumiden Circuits Inc. (Cabuyao, Laguna)
2010.06 - 2010.07
Performance Assessment Supervisor
West Contact Services Inc.
2007.12 - 2010.02
Performance Assessment Specialist
West Contact Services, Inc.
2004.12 - 2007.11
Customer Service Representative
West Contact Services, Inc
2004.02 - 2004.11
Bachelor of Science - Nursing
Philippine College of Health Sciences Inc.
2002.06 - 2008.03
Bachelor of Science - Biology
Pamantasan Ng Lungsod Ng Maynila
1998.06 - 2002.03