Reynalette Ticman
Caloocan City, Metro Manila
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
VXI Global Holdings
02.2022 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Proactively memorized over 50 products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Philippine College of Criminology
641 Sales St, Quiapo, Manila03.2020
Skills
- Customer Service
- Placid person
- Maintain critical thinking
- Problem-solving abilities
- Documentation and reporting
- Great listening and communication skills
- Adapt easily to change of environment and work schedule
Timeline
Customer Service Representative
VXI Global Holdings
02.2022 - 05.2024
High School Diploma -
Philippine College of Criminology
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