Summary
Overview
Work History
Education
Skills
Duties And Responsibilities
Personal Qualities
Training
Timeline
Generic
Reynaldo Raymundo Jr.

Reynaldo Raymundo Jr.

Customer Service Associate
Las Piñas City

Summary

Seasoned Customer Associate with 12 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

23
23
years of professional experience
7
7
years of post-secondary education

Work History

Customer Service Associate

Accenture inc.
Muntinlupa City
01.2022 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promptly responded to inquiries and requests from prospective customers.

Customer Service Associate

Concentrix
10.2013 - 09.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.

Technical Support Representative

Teleperformance ph.
Mall of Asia
11.2009 - 02.2011
  • Trouble shoot and isolate computer hardware problems
  • Educating customers about the what caused the problem and how to prevent it from happening again
  • Guiding customers how to restore system to factory settings and re installing windows operating system
  • Programs Used: Dell connect Microsoft Office, Excel, windows based Operating systems
  • Guiding customers how to install programs such as antivirus programs media players etc
  • Etc.

Assistant Sound Technician

Sounds Rite Inc.
02.2003 - 07.2009
  • Setting up musical instruments
  • Recording musical instruments (live recording full band)
  • Audio editing
  • Mixing audio
  • Programs Used: Nuendo 5, Sony Sound forge, Reason 4, Vst Plug ins Etc
  • Handled equipment’s: O2R96 Yamaha, Focus rite Red 7 Pre-amplifier, Avalon Pre Amplifier Motu 2048mk3 audio interface

Education

Computer Technician - Consumer Electronics

Tesda Las Piñas City
01.1999 - 01.2001

High School Diploma -

Las Piñas National High School
Las Piñas City
07.1994 - 04.1999

Skills

Computer literateundefined

Duties And Responsibilities

  • Technical Support Representative, Teleperformance ph., Mall of Asia, 2009-11-10, 2011-02-22, Trouble shoot and isolate computer hardware problems, Educating customers about the what caused the problem and how to prevent it from happening again, Guiding customers how to restore system to factory settings and re installing windows operating system, Programs Used: Dell connect Microsoft Office, Excel, windows based Operating systems., Guiding customers how to install programs such as antivirus programs media players etc. etc.
  • Assistant Sound Technician, Sounds Rite Inc., 2003-02-20, 2009-07-05, Setting up musical instruments, Recording musical instruments (live recording full band), Audio editing, Mixing audio, Programs Used: Nuendo 5, Sony Sound forge, Reason 4, Vst Plug ins Etc., Handled equipment’s: O2R96 Yamaha, Focus rite Red 7 Pre-amplifier, Avalon Pre Amplifier Motu 2048mk3 audio interface

Personal Qualities

  • Self-motivated with strong sense of responsibility.
  • Well-organized, dedicated with a positive mental attitude.
  • Hardworking, trustworthy, and patient
  • Highly adaptable to a corporate environment

Training

2009-11-01, 2009-12-01, Tech101: Teleperformance Ph., Computer Hardware Technician (DELL)

Timeline

Customer Service Associate

Accenture inc.
01.2022 - Current

Customer Service Associate

Concentrix
10.2013 - 09.2021

Technical Support Representative

Teleperformance ph.
11.2009 - 02.2011

Assistant Sound Technician

Sounds Rite Inc.
02.2003 - 07.2009

Computer Technician - Consumer Electronics

Tesda Las Piñas City
01.1999 - 01.2001

High School Diploma -

Las Piñas National High School
07.1994 - 04.1999
Reynaldo Raymundo Jr.Customer Service Associate