Reynaldo Ilagan
Continuous Improvement Analyst
Marikina City
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Financial Wealth Planner
FWD Insurance PH
01.2023 - 05.2023
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Advertised job opportunities on social media platforms and job boards.
Continuous Improvement Analyst
Goodyear Regional Business Services, Inc.
08.2023 - Current
- Facilitated kaizen events aimed at driving rapid improvements in targeted areas of operations.
- Interfaced with other departments to identify improvement opportunities to drive high quality and productive processes.
- Standardized organizational processes for consistency and ease of replication across departments.
- Led cross-functional teams in the execution of performance improvement projects, fostering collaboration and driving results.
- Conducted root cause analysis to identify areas for improvement, implementing solutions that led to significant cost savings and process enhancements.
- Managed multiple process improvement projects simultaneously, prioritizing tasks effectively to meet critical deadlines without sacrificing quality or effectiveness.
- Developed comprehensive project plans for continuous improvement initiatives, ensuring timely completion and successful outcomes.
- Enhanced operational efficiency by identifying and implementing process improvement strategies.
- Mentored team members on continuous improvement principles, enhancing their skills and promoting a culture of excellence within the organization.
SAP Master Data Analyst
Goodyear Regional Business Services, Inc.
06.2021 - 07.2023
- Identified and resolved problems through root cause analysis and research.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Developed and maintained data mapping procedures and data conversion rules to ensure accurate data migration between systems.
- Provides training and support to end-users on SAP and new hires.
- Single Point of Contact (SPOC) for Customer Master Data (NA and EMEA regions).
- Primary contact for Customer Master Data handling clean-up activities related to Customer/Vendor Integration (CVI) project.
- Developed several macro tools concerning master data mass updates from one legacy system to SAP system.
SAP Master Data Specialist
Goodyear Regional Business Services, Inc.
11.2019 - 06.2021
- Collaborated with cross-functional teams to achieve project goals on time.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
- Built and managed relationships with key clients and partners to drive growth.
SAP Functional Consultant
DXC TECHNOLOGY
07.2018 - 06.2019
- Served as a subject matter expert in SAP functional areas, providing guidance and support to project team members throughout the entire implementation lifecycle.
- Supported change management initiatives, working closely with stakeholders to ensure successful adoption of new systems and processes.
- Boosted user adoption through comprehensive training sessions and post-implementation support for endusers.
- Developed strong relationships with clients as a trusted advisor on SAP implementation best practices.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Assisted technical team members in resolving issues related to interface design between various systems used within an organization.
- Increased client satisfaction, providing expert guidance on best practices in SAP functional areas.
Email Marketing Specialist/IT Intern
Wellness Pro Incorporated
04.2017 - 06.2017
- Supported IT department in handling technology rollout and maintenance.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to job role.
- Enhanced customer engagement with targeted email marketing campaigns.
- Executed targeted email marketing campaigns that drove leads and customer engagement.
- Collaborated with creative teams to develop high-quality visuals for effective email promotions.
- Created customized marketing materials to increase product awareness.
IT Intern
Arms Corporation Of The Philippines
04.2016 - 06.2016
- Supported IT department in handling technology rollout and maintenance.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to job role.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Education
Bachelor of Science - Computer Engineering
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Manila, Metro Manila, Philippines 04.2001 -
Skills
Relationship Building
Time Management
Financial Management
Marketing and Business Development
Leadership and Team Management
Effective Communication
Adaptability and Flexibility
Prospecting and Lead Generation
Strategic Planning
Objection Handling
Accomplishments
- Assurance Award - Individual Category
Award Description: Rey's leadership has played a critical role in the successful delivery of Cinemalaya 2023's communication and marketing. Through his guidance, the team was able to conceptualize, design, and publish exceptional event marketing materials both online and on-site. Rey's timely event announcements, as well as his creation of the event website, were fundamental to the campaign's success. His innovative and collaborative approach served as a source of inspiration for the entire team, resulting in the delivery of top-quality work for the event.
- Assurance Award - Individual Category
Award Description: In addition to Rey's existing responsibilities in EMEA activities and assisting NA customer requests, he was able to provide support to out-of-scope customer accounts in support EMEA Master Data.
Thanks to Rey’s commitment, we were able to achieve below results:
1. Contributed to Stellantis Project by updating 219 customer accounts that are out of MD Manila scope
2. Supported a seamless transition to the new setup, ensuring there were no complaints from dealers and preventing delivery issues by updating shipping instruction.
3. Strengthened the relationship with the EMEA Master Data Optimization Team through the support provided by MD Manila, all without requiring overtime during the completion of the tasks.
- Assurance Award - Individual Category
Award Description: Master Data Team (EMEA) is experiencing high volume of requests in EMEA with challenges in md support staff. A critical request is raised to address an issue of vendor not receiving approved PO via Tungsten. To resolve the issue, the vendor master data must be updated via MDG mass upload. Rey learned MDG mass upload recently, and he coordinated the requests to key stakeholder and seek guidance to be able to execute the changes. He shown high level of commitment to deliver business requirement despite challenges in work capacity. Rey was able to handle EMEA CMD and VMD without escalation and missed on top of supporting for e-invoicing mass load. He involves others to resolve the issues efficiently and remains focused facing obstacle and setbacks.
- RPA Champion
Issued by Goodyear Regional Business Services, Inc · Dec 2022
- Assurance - Team Award, Project Lead
Issued by Goodyear Regional Business Services, Inc · Jun 2020
- Excellence Award - Team Category, Project Lead
Issued by Goodyear Regional Business Services, Inc · Jun 2020
- Scholar, NEC Foundation Inc (2016 – 2018)
- Scholar, Commission on Higher Education Student Financial Assistance Programs (2013 – 2016)
- Mr. ICpEP.SE-NCR Ambassador 2016
Affiliations
Vice President for Research and Development
Institute of Computer Engineers of the Philippines – PUP – Association of Concerned Computer Engineering Students (2017-2018)
Vice President for Academic Affairs
PUP – Association of Concerned Computer Engineering Students (2016-2017)
Certification
Lean Six Sigma Yellow Belt
Timeline
Continuous Improvement Analyst
Goodyear Regional Business Services, Inc.
08.2023 - Current
Financial Wealth Planner
FWD Insurance PH
01.2023 - 05.2023
SAP Master Data Analyst
Goodyear Regional Business Services, Inc.
06.2021 - 07.2023
Lean Six Sigma Yellow Belt
09-2020
SAP Master Data Specialist
Goodyear Regional Business Services, Inc.
11.2019 - 06.2021
SAP Functional Consultant
DXC TECHNOLOGY
07.2018 - 06.2019
Email Marketing Specialist/IT Intern
Wellness Pro Incorporated
04.2017 - 06.2017
IT Intern
Arms Corporation Of The Philippines
04.2016 - 06.2016
Bachelor of Science - Computer Engineering
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
04.2001 -
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