Reynaldo Guiao
Laborer
Quezon City
Summary
I'm a committed and well-motivated young person who aspires to build a position where It will enable me to interact with customers and associates daily may it be in an office, farm/ orchards or fields. Being an enthusiastic, confident individual with exceptional multi-tasking capabilities and able to work in a target driven, busy environment. With a proven track record of being hardworking with excellent attendance and punctuality records, who can work equally well alone or as part of a team. Can communicate effectively with people from diverse backgrounds and would be an asset to any employer who respects loyalty and responsibility. Keen to find a challenging position within an ambitious employer who can continue to increase my work experiences and grow internally not only to develop but also share the abilities acquired not only in the communication industry but most importantly in the farm hand or fruit harvesting industry.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Senior Trainer/Strike Force Manager
Efficiency St Gateway Park SBFZ Subic Bay Metropolitan Authority
12.2021 - 12.2022
- Analysis of New Hire Trainees Communication Skills and Development
- Managing multiple accounts towards a forced aim objective
- Enhance and create training deck and materials
- Provide and develop progression through deep dive analysis and GAP findings
- Managing Team Leads coaching progress and create action plans for enhanced results
- Bridging between clients, internal departments and employees for a linear driven approach
- Continues seeking development and through up-skill training.
- Proctored exams and reviewed and sent results to testing headquarters
- Supervised completion of exams and sent results to Managers and Clients
- Worked with vendors to customize courseware to accommodate business needs
- Proctored exams and reviewed and sent results to testing headquarters
- Promoted knowledge sharing across the organization by creating collaborative learning environments and resources
- Optimized training delivery methods using e-learning platforms, maximizing accessibility for remote employees
- Recruited, trained and mentored new instructors
Trainer/Sales Associate
US AUTOPARTS - Robinsons Cybergate Plaza
01.2017 - 10.2017
- Expert Sales in Automotive Parts Logistics
- Handling existing and creation of customer accounts
- Product Specific Trainer for Sales.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs
- Led cross-functional teams in the development of innovative solutions for pressing business challenges
- Provided coaching and mentoring to employees
- Built and maintained professional relationships with vendors and suppliers
Credit & Collections Associate
CGIPilippines Inc.
01.2015 - 10.2015
- A financial collector for Dell Financial Services
- In task of providing payment terms and plans to suit account holders delinquent accounts
- Providing excellent customer service while abiding by the Fair Debt Collections Practices Act
- Maintaining a 'High Gross Collection' and working in a competitive environment while up-holding quality in its best.
- Stayed up-to-date on legal regulations and industry best practices to ensure compliance in all collections efforts
- Quantified debtor balances to avoid late payments and bad credit
- Worked with customer to create debt repayment plan based on current financial condition
- Maintained high volume of calls and met demands of busy and productive group
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
Trainer/Sales Associate
VXI Global Solutions
03.2012 - 03.2013
- Providing expert advice and services for mobile devices and plans
- Responsible for processing customer queries, requests, and orders
- Dealing with new and present customer's objections, queries, and complaints
- Subject Matter Expert
- Trainer for Sales.
- Developed and implemented successful onboarding program
- Monitored and reported trainee progress, introducing new learning tools to address individual needs
- Supported productivity increase and business growth through new hire training and mentoring
- Wrote training manuals for Sales Techniques for employees and Supervisory positions according to strict company guidelines and client protocols
Team Lead/Coach/SME/Customer Service Expert
Teletech
02.2010 - 03.2012
- Essentially receiving an average of 600 calls per day directory assistance (Yellow Pages New Zealand & Australia)
- TEAM COACH
- Subject Matter Expert/Support
- Team Lead Support.
Trainer/Coach/Customer Service Experts
Teletech
08.2008 - 04.2009
- C.S.R for Chase Card Services and processing Credit Card Applications
- Trainer for Chase Card Services
- A.C.E Coach
- Passed through trainer certification
- Handling Elite and VIP Clients
- Convincing clients to sign up with the Credit Cards.
Insurance Advisor/Territory Representative
Combined Insurance
08.2005 - 02.2007
- Cold calling potential clients
- Working closely with existing clients for additional premiums
- Traveling to different locations for leads
- Required staying in different Cities for weeks at a time
- Territory Representative.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance
- Created sources for continuous client referrals within community and with businesses using extensive networking skills
- Conducted thorough risk assessments for clients, crafting tailored solutions to mitigate potential losses effectively
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
Fruit Picker
Mustafa Contractors
01.2003 - 01.2005
- Packed and loaded filled fruit-containers onto trucks for transportation.
- Removed damaged and defective fruits and cleaned the work site, as required.
- Identified, picked, and sorted fruits according to size, type, and ripeness.
- Checked fruits of different sizes and types and removed rotting and over-ripened fruits.
- Measured and packed high quality fruits into boxes and loaded those boxes in trucks.
- Received, counted, labeled and stored inventory of items, as required.
- Operated and maintained various equipment for harvesting fruits and other related tasks.
- Cleaned and tidied the job site and maintained a safe workplace.
- Highly experienced in inspection, selection and harvesting of healthy and ripened fruits
- Profound knowledge of fruit varieties and determination of their maturity level
- Familiarity with operation logistics, procedures, and policies
- Ability to pick and place all fruits, carefully and efficiently
- Distinguished and harvested all fruits according to size, shape, and color.
- Used hand tools, ladders, and other equipment and completed assigned tasks efficiently.
- Snipped stems and separated unwanted substances from fruits.
- Weighed, placed, and arranged fruits into containers, carefully and properly.
- Picked and arranged fruit following specified instructions
- Quality-assured picked fruits to meet company and industry standards
- Operated machinery and equipment safely and responsibly, minimizing risk
- Collaborated with fruit pickers to maximize team productivity and achieve deadlines
Education
Second Year College Level in Agricultural Services - Agricultural Business And Management,
Kepnock State
Bundaberg, Queensland, Australia 01.2003 - 04.2005
Skills
References
All references are available upon request
Timeline
Senior Trainer/Strike Force Manager
Efficiency St Gateway Park SBFZ Subic Bay Metropolitan Authority
12.2021 - 12.2022
Trainer/Sales Associate
US AUTOPARTS - Robinsons Cybergate Plaza
01.2017 - 10.2017
Credit & Collections Associate
CGIPilippines Inc.
01.2015 - 10.2015
Trainer/Sales Associate
VXI Global Solutions
03.2012 - 03.2013
Team Lead/Coach/SME/Customer Service Expert
Teletech
02.2010 - 03.2012
Trainer/Coach/Customer Service Experts
Teletech
08.2008 - 04.2009
Insurance Advisor/Territory Representative
Combined Insurance
08.2005 - 02.2007
Fruit Picker
Mustafa Contractors
01.2003 - 01.2005
Second Year College Level in Agricultural Services - Agricultural Business And Management,
Kepnock State
01.2003 - 04.2005
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