Reynaldo C. Bagaipo Jr.
Valenzuela,00
Summary
Oversees daily café operations during shifts, ensures high-quality customer service, supports and trains baristas, maintains cleanliness and product standards, and handles cash management and inventory. Acts as the shift leader and ensures smooth workflow.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
NAJM ALGHTHA Co. Ltd.
Riyadh Saudi Arabia
09.2023 - 09.2025
- Supervised daily operations, ensuring efficient workflow and adherence to company standards.
- Trained and mentored new baristas, fostering skill development and customer service excellence.
- Developed and implemented strategies for improving beverage preparation speed and quality.
- Resolved customer inquiries and complaints, enhancing satisfaction and loyalty through effective communication.
Lead Barista / Cashier / Logistics Manager
CAFE VERGNANO 1882, KUWAIT
Kuwait City, Kuwait
09.2014 - 11.2022
- Company Overview: Food Industries Co. Kuwait, Kuwait City
- Prepare and Serve drinks in coffee shop.
- Responsible for performing cashier duties, food preparation and general management of the shop.
- Promotes coffee consumption by educating customers.
- Selling coffee, coffee grinding and brewing equipment’s coffee / tea accessories and supplies.
- Preparing and serving a variety of coffee / tea drinks along with pastries and menu items.
Lead Barista / Cashier
THE COFFEE BEAN AND TEA LEAF, KUWAIT
Kuwait
03.2011 - 05.2013
- Company Overview: Al-Ghunaim Trading Co. Ltd. P.O. Box 809 Safat 13009 Kuwait
- Consistently provide the highest service by connecting with customer and discovering their needs.
- Consistently provide quality beverage and food made according to our recipes and presentation standards. Follow health, safety, and sanitation guidelines for all products.
- Create personalized service: offer to customized blends, toast bagels, and heat pastries offer “ for here” service in porcelain glass or silver.
- Suggest whole beans and teas for our customer home use.
- Keep our coffee bean sparkling clean and clutter free.
- Follow all operational and procedures, including those for cash handling and safety and security to insure the safely of all team members.
- Assist with new team members training by positively reinforcing successful performance and our culture, values, and mission.
- Maintain the calm presence during periods of high business volume or unusual events.
- Maintain consistent attendance and punctuality.
Lead Barista / Cashier
THE COFFEE BEAN AND TEA LEAF, DOHA QATAR
Doha, Qatar
02.2008 - 02.2010
- Company Overview: Al-Mana Ventures W.L.L. – Doha Qatar
- Consistently provide the highest service by connecting with customer and discovering their needs.
- Consistently provide quality beverage and food made according to our recipes and presentation standards. Follow health, safety, and sanitation guidelines for all products.
- Create personalized service: offer to customized blends, toast bagels, and heat pastries offer “ for here” service in porcelain glass or silver.
- Suggest whole beans and teas for our customer home use.
- Keep our coffee bean sparkling clean and clutter free.
- Follow all operational and procedures, including those for cash handling and safety and security to insure the safely of all team members.
- Assist with new team members training by positively reinforcing successful performance and our culture, values, and mission.
- Maintain the calm presence during periods of high business volume or unusual events.
- Maintain consistent attendance and punctuality.
- Act according to FROTH: Friendly, Respect, Ownership, Teamwork, and Honesty.
- Do the right thing by your fellow team members, customer and your company.
Team Leader / Sales Promotional Department
Globe Telecom Philippines / Under Wishcraft Event and Procast
Philippines
02.2007 - 02.2008
- Consistency provide the highest service by connecting with customer and discovering their needs.
- Maintain a calm presence during period of high business volume or unusual even
Customer Service / Promotional
Sun Cellular Telecommunication Philippine
Philippines
01.2006 - 02.2007
- Engage with the customer.
- Sell different kinds of phones, accessories, and sin card.
- Assist customer needs.
- Establish the network
Sales Executive / Promotional
Unilever Philippines / Under Wishcraft Event and Procast
Philippines
01.2005 - 01.2006
- Assist customer needs.
- Selling different kind’s of beauty Product.
Education
Bachelor of Science Business Administration - Hotel and Restaurant Management
National College of Business and Arts
01.2002
High School - undefined
Bagong Silang High School
01.1998
Elementary School - undefined
Kalayaan Elementary School
01.1994
Skills
- Customer Service
- Teamwork
- Active Listening
- Adaptability
- Communication
- Creativity
- Decision Making
- Leadership
- Organization
- Problem Solving
Certification
AWARDS:
· 1st Place Barista Competition 2017, at Caffe Vergnano, Olympia Mall, State of Kuwait.
· Winner for ( Signature Beverage Category ) Barista Competition 2017, at the Caffe Vergnano, Olympia Mall, State of Kuwait.
AWARDS:
Ø Place 1ST Barista Competition 2008, at the coffee bean and tea leaf, Al Mana Towers, State of Qatar.
Ø Winner for ( Signature Beverage Category ) Barista Competition 2008, at The Coffee Bean and Tea Leaf, State of Qatar.
Ø Best Cashier for the Month of April, May, June, September, October, November and December 2008.
Language
Tagalog
English
Arabic
Training
- Customer Service Corner Stone and Hospitality Selling Skills, DOHA QATAR
- Complain Handling, DOHA QATAR
- Basic and Development effective Communication Skills,- DOHA QATAR
- Team Work Training – DOHA QATAR
- Personality Development
- Front Office Management
Awards
1st Place Barista Competition 2017, at Caffe Vergnano, Olympia Mall, State of Kuwait., Winner for ( Signature Beverage Category ) Barista Competition 2017, at the Caffe Vergnano, Place 1st Barista Competition 2008, at the coffee bean and tea leaf, Al Mana Towers, State of Qatar., Winner for ( Signature Beverage Category ) Barista Competition 2008, at The Coffee Bean and Tea Leaf, State of Qatar., Best Cashier for the Month of April, May, June, September, October, November and December 2008.
Timeline
Barista Shift Lead
NAJM ALGHTHA Co. Ltd.
09.2023 - 09.2025
Lead Barista / Cashier / Logistics Manager
CAFE VERGNANO 1882, KUWAIT
09.2014 - 11.2022
Lead Barista / Cashier
THE COFFEE BEAN AND TEA LEAF, KUWAIT
03.2011 - 05.2013
Lead Barista / Cashier
THE COFFEE BEAN AND TEA LEAF, DOHA QATAR
02.2008 - 02.2010
Team Leader / Sales Promotional Department
Globe Telecom Philippines / Under Wishcraft Event and Procast
02.2007 - 02.2008
Customer Service / Promotional
Sun Cellular Telecommunication Philippine
01.2006 - 02.2007
Sales Executive / Promotional
Unilever Philippines / Under Wishcraft Event and Procast
01.2005 - 01.2006
High School - undefined
Bagong Silang High School
Elementary School - undefined
Kalayaan Elementary School
Bachelor of Science Business Administration - Hotel and Restaurant Management
National College of Business and Arts