Reynaldo Calida

• Identifies prospects and business opportunities for the company and is expected to determine customers' needs and provide them with possible business solutions
• Manages existing customers and develop new customers, understand customers business status, look for business opportunities and foster good customer relationship for revenue growth and customer retention
• Promotes and sells the company services related to various testing methods such as Electrical Functional and Safety Test
• Identifies, creates and makes follow- ups on new customer accounts and partners as well with regional/local operations team in developing new services
• Formulates and executes sales and marketing strategies for Industrial Services (IS)
• Prepares quotations and follow up on sales enquires/proposal from customers
• Ensures timely response to customers inquiries, feedback and comments
• Builds, strengthens and optimizes relationships with customers, prospects and partners.

• Building strong relationships and communicating effectively to the clients to meet their requirement
• Provides Technical Support to the client
• Manages accounts through regular visits and attending to client’s requirements
• Attend meetings and discussion with customers with regard to contract and service concerns and complaints, and update customers for the delivery of their orders
• Coordinate with service operations with regard to service-related concerns and ensure that these are attended to within an acceptable period
• Perform recapture visits, proposals, negotiation and closing of contracts
• Prepare T and O estimates for their proposal
• Conduct contract negotiation and repair orders with customers
• Provide updates to the customers for the delivery of their orders
• Perform presentations for the customers as required
• Monitor PA as per contract agreement, prepare letters and submit to clients
• Ensure that PA is implemented on a timely manner.
• Prepare and provide the necessary reports needed by the Service & MOD Sales Manager.

• Execute sales strategy so as to promote the sales, securing and maintenance of service contracts in order to meet the orders and sales targets
• Promote the sales of parts and components to customers as and when the opportunity arises and pass on the enquiries to Parts Department for follow up
• Follow up with enquiries promptly by preparing quotations and tenders, and negotiate terms based on levels of authority and ensure that quotations meet the company's profitability targets and contract terms
• Monitor and supervise the day-to-day work performed including PM, repair, and warranty claims by the Service Team in BMU, Carparking and Warehouse Solutions such as Freight Elevators, Dock Levelers, and Scissor Lifts
• Monitor the man-hours and productivity captured in SAP against budget to ensure productivity level and projected profitability
• Ensure that all service jobs and preventive maintenance are correctly recorded and updated for timely submission of reports to the Customer Service team for input into the system
• Resolve technical issues and problems, claim warranty as necessary, report findings and communicate with principals on technical and service problems in order to seek solutions and feedback whenever required in order to achieve customers’ satisfaction
• Check and follow up on warranty claims from customers and communicate with principals whenever necessary to fulfill contractual warranty obligations in order to achieve customers' satisfaction
• Conduct product knowledge training and any on-site training on equipment usage and application to customers as and when required to achieve product familiarization
• Develop and maintain business relationship with customers through regular visits so as to build up long-term business continuity and being able to follow up invoice and release of payments
• Monitor man-hours, efficiency, human load factor and utilization captured in SAP against budget so as to ensure proper resource utilization while maintaining project profitability
• Prepares purchase requisition for the parts and supplies needed by the clients for the refurbishment of the equipment (gondola/BMU)
• Coordinates with supplier/contractors to obtain cost proposals for projects.

• Responsible for providing technical service for our existing and emerging line of condition-based maintenance products (IR Thermography Scanning Services, Ultrasonic Detection Testing, Motor Analysis, Vibration and Alignment and Infrared Windows – Supply and Installation)
• Perform hands-on site inspection and services
• Provide technical support to external customers at different locations
• Provide on-site training to the customer/end user
• Timely handle field service calls and issues arising from the field service jobs/visits as part of after sales service support
• Professionally handle field service jobs on-site to external customers at different locations
• Develop service technical documentation/timely complete and submit all required reports
• Communicate with the clients to ensure satisfaction and implement any necessary corrective actions
• Conduct technical presentation/training as part of after sales service support
• Major Projects:
• Shell Tabangao Refinery
• Petron Bataan

o Do in-house training on different kinds of machines and equipment such as Milling, Grinding, Drilling and Shearing Machine, several types of welding equipments and plasma cutting machines

o Responsible in planning, determining, and controlling the processes concerning to production

o Implementing project schedule in a timely effective manner

o Responsible in resolving problems in the production

o In-charge in servicing of the product units depending on the situation in a certain area

o Conduct evaluation on the unit depending on client demands

o Making technical presentations and demonstrating how the products meet client needs

o Responsible in doing research, develop ideas and new innovations that would work and be cost effective

o Turning research ideas into technical plans using CAD software

o Do testing through prototypes and modifying the design depending on the customer’s specification

o Do monitoring and updates on warehouse materials and labor cost for the preparation of the costing