Reynaldo Abuso
Cebu City, Province of Cebu
Summary
Driven Customer Support Representative with over 10 years of experience. Problem solver promoting customer satisfaction by resolving concerns and answering questions. Friendly personality improves customer retention and team building.
Overview
12
12
years of professional experience
Work History
Customer Support Professional II
Manulife Data Services Inc.
02.2019 - Current
Responded to customer inquiries via phone and chat regarding plan coverage and claims.
Customer Service Representative
The Results Companies - Cebu
03.2016 - 01.2019
Started as a Customer Service Representative managing telecommunications inquiries; promoted to Coach and Leadership Intern due to strong performance and leadership potential.
Customer Support Professional
Convergys Philippines Inc.
04.2015 - 02.2016
Worked as a back-office representative, assisting with inquiries related to plan ownership and account management.
Technical Support Representative
Qualfon Philippines Inc
01.2014 - 03.2015
Handled customer inquiries related to network and device troubleshooting.
Education
Associate of Science - Associate in Medical-Dental & Nursing Assistant
Jose Rizal Memorial State University
Dapitan, Province Of Zamboanga Del Norte, Philippines03-2011
Skills
- Customer complaint resolution
- Customer service experience
- Handling different types of people
Timeline
Customer Support Professional II
Manulife Data Services Inc.
02.2019 - Current
Customer Service Representative
The Results Companies - Cebu
03.2016 - 01.2019
Customer Support Professional
Convergys Philippines Inc.
04.2015 - 02.2016
Technical Support Representative
Qualfon Philippines Inc
01.2014 - 03.2015
Associate of Science - Associate in Medical-Dental & Nursing Assistant
Jose Rizal Memorial State University