Reynald Obañana
Product Lister | Customer Service Representative
Sta. Catalina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Product Lister
Legend Footwear
10.2020 - Current
- Utilized specialized software to capture and process data.
- Reduced listing errors by proactively seeking clarification from suppliers or fellow team members when information was unclear or incomplete.
- Collaborated with team members to streamline processes for listing new products and updating existing listings efficiently.
- Contributed to customer satisfaction by promptly addressing inquiries and providing detailed information about products.
- Reduced instances of returns by ensuring accurate representation of products through detailed descriptions, specifications, and high-quality images.
- Optimized listing layouts with clear formatting, bullet points, and subheadings, making it easier for customers to read essential information quickly.
- Ensured inventory accuracy with diligent monitoring and updates of product quantities, pricing, and availability.
Customer Service Representative
Qualfon
01.2019 - 09.2019
- Met customer call guidelines for service levels, handle time and productivity.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Answered constant flow of customer calls with minimal wait times.
Education
Bachelor of Science - Marine Transportation
Negros Maritime College Foundation Incorporated
Sibulan, Province Of Negros Oriental, Philippines 04.2001 -
Skills
Decision-Making
Customer Service
Self Motivation
Product Descriptions
Team Collaboration
Analytical Thinking
Continuous Improvement
Timeline
Product Lister
Legend Footwear
10.2020 - Current
Customer Service Representative
Qualfon
01.2019 - 09.2019
Bachelor of Science - Marine Transportation
Negros Maritime College Foundation Incorporated
04.2001 -