Reynald Ocenar
Meycauayan, Province Of Bulacan,BUL
Summary
Dynamic customer service specialist with proven expertise at Pandayan Bookshop, excelling in communication and problem-solving. Enhanced customer satisfaction through effective complaint resolution and training initiatives. Skilled in customer relations and order management, ensuring seamless transactions and a positive shopping experience. Committed to fostering team collaboration and operational efficiency.
Offering strong foundation in communication and interpersonal skills, with genuine interest in customer satisfaction and problem-solving. Brings commitment to learning and adaptability, quickly grasping new concepts and systems. Ready to use and develop exceptional listening and conflict resolution skills in Customer Service Specialist role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Specialist, Cashier, Merchandiser
Pandayan Bookshop
Meycauayan, Province Of Bulacan, Philippines
02.2025 - 07.2025
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Managed customer inquiries via phone, email, and live chat to ensure timely responses.
- Assisted in training new team members on company policies and customer service protocols.
- Resolved customer complaints efficiently, leading to improved satisfaction ratings.
- Assisted customers with product inquiries, enhancing overall satisfaction and knowledge of offerings.
- Processed transactions accurately, ensuring seamless checkout experiences for all patrons.
Bagger
Puregold Price Club, Inc. Valenzuela
Malinta Valenzuela
03.2024 - 06.2024
- Operated bagging machinery to efficiently package products for distribution.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Collaborated with team members to optimize workflow and reduce packaging time.
- Assisted in training new employees on safe handling procedures and equipment operation.
Education
Bachelor of Science - Criminology
Meycauayan College
Meycauayan, Province Of Bulacan, Philippines07-2024
TVL- Programming
ACLC Meycauayan
Banga Meycauayan Bulacan04-2018
Canumay West National High Scool
Canumay West Valenzuela City01-2016
Lingunan Elementary School
Lingunan Valenzuela City01-2012
Skills
- Customer service
- Good communication skills
- Customer relations
- Excellent written and oral communication
- Customer order management
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Intermediate (B1)
Timeline
Customer Service Specialist, Cashier, Merchandiser
Pandayan Bookshop
02.2025 - 07.2025
Bagger
Puregold Price Club, Inc. Valenzuela
03.2024 - 06.2024
Bachelor of Science - Criminology
Meycauayan College
TVL- Programming
ACLC Meycauayan
Canumay West National High Scool
Lingunan Elementary School