Reynald Laroda
Pasig City
Summary
Dynamic customer service professional with a proven track record at TDCX, excelling in problem-solving and customer engagement. Recognized for enhancing customer loyalty through empathetic communication and efficient resolution of inquiries. Skilled in time management, consistently delivering exceptional service in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Store Manager's Assistant
Mayeth Store/Grocery Store
01.2022 - Current
- Monitored sales performance, identifying trends to inform product placement decisions.
- Collaborated with management to develop promotional displays, driving customer engagement and sales increase.
- Maintained cleanliness and organization of store layout, contributing to a welcoming shopping experience.
Customer Care Representative
TDCX
03.2017 - 04.2022
- Resolved Airbnb customer inquiries through effective communication and problem-solving techniques.
- Delivered exceptional service by handling high-volume calls with professionalism and efficiency.
- Managed 70-80 incoming calls and emails per day from customers
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
Customer Experience Specialist
Customer Contact Solutions
06.2013 - 04.2014
- Received inbound calls from US medical practitioners and social workers regarding client's medical coverage and claims.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Customer Service Representative
IBM DAKSH
08.2011 - 11.2012
- Received inbound calls from US customers regarding their Airline ticket reservations, booking modifications, cancellations and any other related inquiries about the company's product and services.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Education
Philippine Normal University
Prosperidad, Province Of Agusan Del Sur, Philippines03-2010
Skills
- Customer service
- Problem-solving
- Customer service and engagement
- Time management
- Flexible schedule
Timeline
Store Manager's Assistant
Mayeth Store/Grocery Store
01.2022 - Current
Customer Care Representative
TDCX
03.2017 - 04.2022
Customer Experience Specialist
Customer Contact Solutions
06.2013 - 04.2014
Customer Service Representative
IBM DAKSH
08.2011 - 11.2012
Bachelor of Science - Education
Philippine Normal University