Detail-oriented and adaptable individual pursuing an entry-level opportunity that aligns with my technical expertise, training experience, and customer service skills, while offering opportunities for continuous learning and career advancement.
Hi, I’m
REYNA KATHLEEN SARCON
Trainer / Customer Service Expert (Travel Account)
Sitio Lamacan, Pandacan Pinamungajan Cebu City
Summary
Overview
14
years of professional experience
Work History
Teleperformance Philippines
Trainer Travel Account
2023.09 - Current (2 education.years_Label & 8 education.months_Label)
Job overview
Teleperformance Philippines
Help Desk Agent
2023.05 - 2023.09 (4 education.months_Label)
Job overview
Teleperformance Philippines
Frontline Agent
2023.02 - 2023.05 (3 education.months_Label)
Job overview
Teleperformance Philippines
Subject Matter Expert
2013.05 - 2023.02 (9 education.years_Label & 9 education.months_Label)
Job overview
Teleperformance Philippines
Senior Executive Representative Tier2
2013.05 - 2020.03 (6 education.years_Label & 10 education.months_Label)
Job overview
Teleperformance Philippines
Executive Representative Tier1
2011.12 - 2013.05 (1 education.year_Label & 5 education.months_Label)
Job overview
Education
Asian College of Science And TechnologyDr. V. Locsin Street Dumaguete City
BS Computer Engineering
2001.04
University Overview
Skills
Training & Facilitation – Experienced in designing and delivering onboarding, refresher, and skills development programs using interactive methods (role plays, simulations, case studies)
Evaluation & Coaching – Skilled in conducting assessments, providing constructive feedback, and coaching employees to improve performance and meet KPIs
Global Distribution Systems (GDS) – Excellent knowledge of Amadeus and Sabre, including flight voids, cancellations, voluntary/involuntary exchanges, name changes/corrections, and special service requests (SSR)
PERSONAL INFORMATION
PERSONAL INFORMATION
- Birth Date: May 21, 1989
- Birth Place: Tuwang, Pamplona Negros Oriental
- Height: 160cm
- Weight: 59kg
- Religion: Roman Catholic
- Civil Status: Married
References
References
- Atty. Marjorie Porcina, ACES Adviser/College Instructor, 09161701229, ACSAT, Dr. V Locsin Street, Dumaguete City, 6200
- Theresa Lacay, Training Manager, 09958402984, Teleperformance Philippines, Asia Town I.T. Park Lahug, Cebu City, 6000
- Arvin Duran, Assistant Training Manager, 09952244142, Teleperformance Philippines, Asia Town I.T. Park Lahug, Cebu City, 6000
Timeline
Trainer Travel Account
Teleperformance Philippines
2023.09 - Current (2 education.years_Label & 8 education.months_Label)
Help Desk Agent
Teleperformance Philippines
2023.05 - 2023.09 (4 education.months_Label)
Frontline Agent
Teleperformance Philippines
2023.02 - 2023.05 (3 education.months_Label)
Subject Matter Expert
Teleperformance Philippines
2013.05 - 2023.02 (9 education.years_Label & 9 education.months_Label)
Senior Executive Representative Tier2
Teleperformance Philippines
2013.05 - 2020.03 (6 education.years_Label & 10 education.months_Label)
Executive Representative Tier1
Teleperformance Philippines
2011.12 - 2013.05 (1 education.year_Label & 5 education.months_Label)
Asian College of Science And Technology
BS Computer Engineering
2001.04