Detail-oriented and adaptable individual pursuing an entry-level opportunity that aligns with my technical expertise, training experience, and customer service skills, while offering opportunities for continuous learning and career advancement.
Hi, I’m
REYNA KATHLEEN SARCON
Trainer / Customer Service Expert (Travel Account)
Sitio Lamacan, Pandacan Pinamungajan Cebu City
Summary
Overview
14
years of professional experience
Work History
Teleperformance Philippines
Trainer Travel Account
09.2023 - Current
Job overview
Teleperformance Philippines
Help Desk Agent
05.2023 - 09.2023
Job overview
Teleperformance Philippines
Frontline Agent
02.2023 - 05.2023
Job overview
Teleperformance Philippines
Subject Matter Expert
05.2013 - 02.2023
Job overview
Teleperformance Philippines
Senior Executive Representative Tier2
05.2013 - 03.2020
Job overview
Teleperformance Philippines
Executive Representative Tier1
12.2011 - 05.2013
Job overview
Education
Asian College of Science And TechnologyDr. V. Locsin Street Dumaguete City
BS Computer Engineering
04.2001
University Overview
Skills
Training & Facilitation – Experienced in designing and delivering onboarding, refresher, and skills development programs using interactive methods (role plays, simulations, case studies)
undefinedPERSONAL INFORMATION
PERSONAL INFORMATION
- Birth Date: May 21, 1989
- Birth Place: Tuwang, Pamplona Negros Oriental
- Height: 160cm
- Weight: 59kg
- Religion: Roman Catholic
- Civil Status: Married
References
References
- Atty. Marjorie Porcina, ACES Adviser/College Instructor, 09161701229, ACSAT, Dr. V Locsin Street, Dumaguete City, 6200
- Theresa Lacay, Training Manager, 09958402984, Teleperformance Philippines, Asia Town I.T. Park Lahug, Cebu City, 6000
- Arvin Duran, Assistant Training Manager, 09952244142, Teleperformance Philippines, Asia Town I.T. Park Lahug, Cebu City, 6000
Timeline
Trainer Travel Account
Teleperformance Philippines
09.2023 - Current
Help Desk Agent
Teleperformance Philippines
05.2023 - 09.2023
Frontline Agent
Teleperformance Philippines
02.2023 - 05.2023
Subject Matter Expert
Teleperformance Philippines
05.2013 - 02.2023
Senior Executive Representative Tier2
Teleperformance Philippines
05.2013 - 03.2020
Executive Representative Tier1
Teleperformance Philippines
12.2011 - 05.2013
Asian College of Science And Technology
BS Computer Engineering
04.2001