Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reyna Gean Deocariza

MANILA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Seven Seven Global Services
Pasig City
04.2018 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

OmniGlobe International
Quezon City
02.2015 - 04.2018
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

DIPLOMA IN INFORMATION TECHNOLOGY - Information Technology

STI
Cubao Quezon City
04.2012

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer satisfaction measurement
  • Product Knowledge
  • Order Processing
  • Product Sales

Timeline

Customer Service Representative

Seven Seven Global Services
04.2018 - Current

Customer Service Representative

OmniGlobe International
02.2015 - 04.2018

DIPLOMA IN INFORMATION TECHNOLOGY - Information Technology

STI
Reyna Gean Deocariza