Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Seven Seven Global Services
Pasig City
04.2018 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
OmniGlobe International
Quezon City
02.2015 - 04.2018
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
DIPLOMA IN INFORMATION TECHNOLOGY - Information Technology
STI
Cubao Quezon City
04.2012
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Customer satisfaction measurement
Product Knowledge
Order Processing
Product Sales
Timeline
Customer Service Representative
Seven Seven Global Services
04.2018 - Current
Customer Service Representative
OmniGlobe International
02.2015 - 04.2018
DIPLOMA IN INFORMATION TECHNOLOGY - Information Technology